Senior Desktop Engineer — Global IT Support Lead

HDI Global SE; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading corporate insurer is looking for a Senior Desktop Engineer to provide robust IT support for their UK & Ireland operations. You will be responsible for troubleshooting a variety of IT incidents, providing end-user training, and ensuring high service availability. The ideal candidate must have strong skills in Active Directory, O365, and IT infrastructure. This full-time role offers a chance to work within a dynamic environment, collaborating closely with both local and international teams.

Qualifications

• Hands-on experience with Active Directory group policy objects.
• Proficient in O365, including MS Office, SharePoint, and Teams.
• Familiarity with IT infrastructures like DNS and DHCP.
• Experience in using Hyper-V and IBM hardware.
• Good understanding of digital solutions and ITIL principles.
• Knowledge of backup systems like VEAM.

Responsibilities

• Deliver IT support and service capabilities for users.
• Ensure high-level availability of IT services for all users.
• Provide 1st through to 3rd line support for IT incidents.
• Manage user administration tasks such as joiners and leavers.
• Conduct training sessions on new IT services.

Skills

Active Directory experience

O365 (MS Office, SharePoint, MS Teams, Edge)

Knowledge of IT Infrastructures (DNS, DHCP)

Hyper-V remote access

IBM hardware support

Knowledge on iPhones/iPads

General knowledge of digital solutions

ITIL Foundation knowledge

MS Server Admin support

VEAM backup software support

Power BI scripting

SQL server support

ServiceNow experience

Job description

A leading corporate insurer is looking for a Senior Desktop Engineer to provide robust IT support for their UK & Ireland operations. You will be responsible for troubleshooting a variety of IT incidents, providing end-user training, and ensuring high service availability. The ideal candidate must have strong skills in Active Directory, O365, and IT infrastructure. This full-time role offers a chance to work within a dynamic environment, collaborating closely with both local and international teams.