Global Lead EUC & Desktop Services Engineer

Sept 2017 Branding; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology firm is seeking a Lead Service Support Engineer based in London. The role demands strong experience in 3rd line desktop support and requires the candidate to design and implement effective solutions for technical support. Ideal candidates will possess knowledge of Microsoft desktop environments, Active Directory, and experience in secure environments. The position offers opportunities for continual service improvement and requires excellent communication skills.

Qualifications

• Must have strong experience working within 3rd line desktop support teams across multiple geographical locations.
• Strong knowledge of Active Directory domain services, group policy and account management tooling.
• Excellent time management and organisational skills.

Responsibilities

• Lead the technical support for global Deskside Support and IT Administrative teams.
• Design and implement effective technical solutions required by the business.
• Drive continual service improvement roadmaps.

Skills

3rd line desktop support experience

Technical knowledge of Microsoft desktop OS

Scripting experience

Active Directory knowledge

Collaboration tools knowledge

Experience in secure environments

Knowledge of Liquidware suite

Experience with SCCM OSD

Education

Career managing Desktop Support services

Tools

Liquidware suite (FlexApp and ProfileUnity)

SCCM

Job description

A global technology firm is seeking a Lead Service Support Engineer based in London. The role demands strong experience in 3rd line desktop support and requires the candidate to design and implement effective solutions for technical support. Ideal candidates will possess knowledge of Microsoft desktop environments, Active Directory, and experience in secure environments. The position offers opportunities for continual service improvement and requires excellent communication skills.