UK Director of End-User IT Operations

Reinsurance Group of America, Incorporated; Greater London; On-site; GBP 110,000 - 150,000; Full time

Job summary

Reinsurance Group of America, Incorporated is seeking a Director of UK Global Desktop Services to lead end‑user technology across the region. The role combines strategic ownership with hands‑on delivery, ensuring a high‑quality user experience and alignment with global standards.

You will drive incident and problem management, coordinate with regional and global teams, and lead critical initiatives within a complex enterprise environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Significant progressive experience in end‑user support, desktop services, or workplace technology.
• Fluent English communication skills.
• Experience leading projects and operational initiatives with measurable business impact.

Responsibilities

• Provide visible leadership for UK end-user technology services, ensuring high service standards.
• Lead and support first- and second-line service delivery across the UK region.
• Own regional coordination of workplace technology and office IT dependencies.
• Act as senior escalation point for complex incidents and service issues.

Education

Bachelor’s degree or equivalent combination of education and relevant professional experience

Tools

Active Directory

Messaging platforms

Telephony systems

Video conferencing/meeting room tech

Job description

Reinsurance Group of America, Incorporated is seeking a Director of UK Global Desktop Services to lead end‑user technology across the region. The role combines strategic ownership with hands‑on delivery, ensuring a high‑quality user experience and alignment with global standards.

You will drive incident and problem management, coordinate with regional and global teams, and lead critical initiatives within a complex enterprise environment.