Senior Delegated Authority Specialist

Howden; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid working

Reasonable accommodations

Job summary

Howden is seeking a Senior Delegated Authority Technician to support post-placement processing for Delegated Authority placements, ensuring accurate premium, claims and bordereau handling across onshore and offshore teams.

You will work with broking, technical, claims and finance teams to drive service delivery, implement standardised processes, and uphold governance. This role is part of Bowood & Programs Operations within Howden Re.

Qualifications

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• Strong communication skills.
• Ability to work effectively in a fast-paced, evolving environment.
• London Market and Lloyd’s experience.
• Knowledge of OpenTWINS, GlobalXB, Brokasure or similar market systems.
• Experience of workflow and automation technologies.

Responsibilities

• Support all processing activities across Bowood & Programs.
• Ensure the accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of the offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support initiatives to standardise processing activities across the business.
• Support the implementation of new systems and other strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
• Provide regular reporting and updates to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with all regulatory, Lloyd’s, carrier and internal governance requirements.

Skills

Delegated authority experience

Binder/MGA experience

Insurance operations

Premium/bordereau processing

Offshore/outsourced operations

Strong communication

Fast-paced environment

Tools

OpenTWINS

GlobalXB

Brokasure

Job description

Howden is seeking a Senior Delegated Authority Technician to support post-placement processing for Delegated Authority placements, ensuring accurate premium, claims and bordereau handling across onshore and offshore teams.

You will work with broking, technical, claims and finance teams to drive service delivery, implement standardised processes, and uphold governance. This role is part of Bowood & Programs Operations within Howden Re.