Senior Delegated Authority Technician

Howden Re; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Howden Re is seeking a Senior Delegated Authority Technician to support post-placement processing for Delegated Authority Placements, ensuring compliant handling of premium, claims and bordereau transactions.

The role supports onshore and offshore processing teams, driving operational excellence, standardisation and continuous improvement while collaborating with brokers, technical teams, claims and finance to meet growth goals.

Qualifications

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• London Market and Lloyd's experience.
• Knowledge of market systems such as OpenTWINS, GlobalXB, Brokasure.

Responsibilities

• Support all processing activities across Bowood & Programs.
• Ensure the accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of the offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support initiatives to standardise processing activities across the business.
• Support the implementation of new systems and other strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
• Provide regular reporting and updates to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with all regulatory, Lloyd's, carrier and internal governance requirements.

Skills

Delegated Authority processing

OpenTWINS/GlobalXB familiarity

Workflow automation

Communication

Tools

OpenTWINS

GlobalXB

Brokasure

Job description

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 26,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden Re, we're on a mission to do things differently. Our no silo approach, elite team, and clear focus on innovation and relentless execution means our clients are at the heart of all we do.

As a big global reinsurance broker, we deliberately avoid the one-size-fits-all approach, committing to creating bespoke solutions that address the unique challenges of a modern and dynamic marketplace. Our team is empowered to drive progress, creating opportunities for career and personal development, unlocking new value for clients, fostering long-term partnerships, and using the collective power of Howden to change how the world sees risk and insurance.

When you join Howden Re, you become part of a vibrant and entrepreneurial workplace culture that prioritises collaboration, ownership, and shared success. Here, your contributions will directly impact our mission to be the global partner of choice in reinsurance and strategic advisory.

Be a part of Howden Re's exciting journey. Together, we are shaping the future of reinsurance.

The Role

A Senior Delegated Authority Technician is responsible for supporting all post-placement processing activities relating to Delegated Authority Placements. Ensuring the efficient, accurate and compliant handling of premium, claims and bordereau transactions.

The role will support both the onshore and offshore processing teams, driving operational excellence, service delivery, process standardisation and continuous improvement. Working closely with broking, technical, claims and finance teams, a senior Technician will ensure processing activities support the business's growth ambitions while maintaining appropriate controls and client service standards.

This role will play a key part in the ongoing transformation of Bowood & Programs Operations, helping to deliver improved servicing standards and supporting the development of our offshore and onshore operations.

What will you be doing?

• Support all processing activities across Bowood & Programs.
• Ensure the accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of the offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support initiatives to standardise processing activities across the business.
• Support the implementation of new systems and other strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
• Provide regular reporting and updates to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with all regulatory, Lloyd's, carrier and internal governance requirements.

Who are we looking for?

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• Ability to work effectively in a fast-paced, evolving environment.
• London Market and Lloyd's experience.
• Knowledge of OpenTWINS, GlobalXB, Brokasure or similar market systems.
• Experience of workflow and automation technologies.