Senior Delegated Authority Operations Specialist

hyperiongrp; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Diversity & inclusion

Job summary

Howden Re is seeking a Senior Delegated Authority Technician to support post-placement processing, including premium, claims and bordereau transactions. You will work with onshore and offshore teams to drive excellence, standardise processes, and uphold governance across the business.

The role focuses on maintaining service levels, managing risks, and delivering improvements in processing efficiency across Bowood & Programs.

Qualifications

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• Strong communication skills.
• Ability to work effectively in a fast-paced, evolving environment.

Responsibilities

• Support all processing activities across Bowood & Programs.
• Ensure accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support standardisation of processing activities across the business.
• Support new systems and strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims and finance.
• Provide regular reporting to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with regulatory, Lloyd's, carrier and internal governance requirements.

Skills

Delegated Authority

Premium bordereau

Offshore processing

Communication skills

Fast-paced environment

Job description

Howden Re is seeking a Senior Delegated Authority Technician to support post-placement processing, including premium, claims and bordereau transactions. You will work with onshore and offshore teams to drive excellence, standardise processes, and uphold governance across the business.

The role focuses on maintaining service levels, managing risks, and delivering improvements in processing efficiency across Bowood & Programs.