Global Delegated Authority Lead — Processing & Compliance

Howden Re; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Howden Re is seeking a Senior Delegated Authority Technician to support post-placement processing for Delegated Authority Placements, ensuring compliant handling of premium, claims and bordereau transactions.

The role supports onshore and offshore processing teams, driving operational excellence, standardisation and continuous improvement while collaborating with brokers, technical teams, claims and finance to meet growth goals.

Qualifications

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• London Market and Lloyd's experience.
• Knowledge of market systems such as OpenTWINS, GlobalXB, Brokasure.

Responsibilities

• Support all processing activities across Bowood & Programs.
• Ensure the accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of the offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support initiatives to standardise processing activities across the business.
• Support the implementation of new systems and other strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
• Provide regular reporting and updates to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with all regulatory, Lloyd's, carrier and internal governance requirements.

Skills

Delegated Authority processing

OpenTWINS/GlobalXB familiarity

Workflow automation

Communication

Tools

OpenTWINS

GlobalXB

Brokasure

Job description

Howden Re is seeking a Senior Delegated Authority Technician to support post-placement processing for Delegated Authority Placements, ensuring compliant handling of premium, claims and bordereau transactions.

The role supports onshore and offshore processing teams, driving operational excellence, standardisation and continuous improvement while collaborating with brokers, technical teams, claims and finance to meet growth goals.