Senior Delegated Authority Specialist

Endsleigh; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden is recruiting a Senior Delegated Authority Technician in London to support post-placement processing of Delegated Authority placements, ensuring timely premium, claims and bordereau handling. The role collaborates with onshore and offshore teams to drive efficiency, controls and service levels.

You will participate in ongoing transformation of Bowood & Programs Operations, contribute to offshore/onshore resource development, and report to senior leadership on progress and risks.

Qualifications

• Significant experience within delegated authority, binder, MGA or insurance operations.
• Strong understanding of premium and claims bordereau processing.
• Experience with offshore or outsourced operational services.
• Strong communication skills.
• Ability to work effectively in a fast-paced, evolving environment.

Responsibilities

• Support all processing activities across Bowood & Programs.
• Ensure the accurate and timely processing of premium, claims and bordereau transactions.
• Drive high levels of service delivery to internal and external stakeholders.
• Monitor workloads and allocate resources effectively to meet business demands.
• Manage operational risks and escalation points relating to processing activities.
• Support the development of the offshore processing resources.
• Ensure effective workflow management between onshore and offshore team members.
• Help monitor quality, productivity and service delivery across outsourced functions.
• Support initiatives to standardise processing activities across the business.
• Support the implementation of new systems and other strategic technology initiatives.
• Develop strong relationships with brokers, technical teams, claims teams, finance and senior management.
• Provide regular reporting and updates to senior leadership.
• Support strategic business initiatives and operational projects.
• Ensure compliance with all regulatory, Lloyd's, carrier and internal governance requirements.

Skills

Delegated authority

Binder operations

Insurance operations

OpenTWINS

GlobalXB

Brokasure

Tools

OpenTWINS

GlobalXB

Brokasure

Job description

Howden is recruiting a Senior Delegated Authority Technician in London to support post-placement processing of Delegated Authority placements, ensuring timely premium, claims and bordereau handling. The role collaborates with onshore and offshore teams to drive efficiency, controls and service levels.

You will participate in ongoing transformation of Bowood & Programs Operations, contribute to offshore/onshore resource development, and report to senior leadership on progress and risks.