Senior Data Analyst, Retention & Growth Insights

We Source Talent; Greater London; Presencial; GBP 60.000 - 90.000; Tempo integral

Resumo da vaga

A Global Well Known household name in customer intelligence is hiring a Senior Data Analyst to own weekly performance reporting and monitor subscriber behaviour across lifecycle stages, channels and offers.

You will act as the primary liaison with the central Data & Insights team, deliver briefs, surface insights and support forecasting and LTV modelling for strategic retention decisions.

Qualificações

• 4-6 years in data analytics, BI or performance insight.
• Experience in a subscription business (SaaS, media, telecoms or digital subscriptions).
• Experience commissioning work from a central data team through well-defined briefs.
• Comfortable presenting to Director and C-suite stakeholders.
• Voice of Customer experience - integrating qualitative feedback with behavioural data.

Responsabilidades

• Own the weekly performance reporting – subscriber base movement, churn cohorts, CRM campaign incrementality, payments recovery.
• Maintain a standing view of subscriber behaviour across lifecycle stage, acquisition channel, offer type and engagement, by market.
• Spot material shifts in cohort behaviour before they show up in aggregate churn.
• Act as the primary client of the central Data & Insights team – set the analytical agenda, write briefs, turn findings into retention intelligence.
• Run the Voice of Customer programme, surface where qualitative feedback contradicts behavioural data.
• Feed the 12-week rolling forecast and cohort LTV model.

Descrição da vaga

A Global Well Known household name in customer intelligence is hiring a Senior Data Analyst to own weekly performance reporting and monitor subscriber behaviour across lifecycle stages, channels and offers.

You will act as the primary liaison with the central Data & Insights team, deliver briefs, surface insights and support forecasting and LTV modelling for strategic retention decisions.