Senior Data Analyst

We Source Talent; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A Global Well Known household name in customer intelligence is hiring a Senior Data Analyst to own weekly performance reporting and monitor subscriber behaviour across lifecycle stages, channels and offers.

You will act as the primary liaison with the central Data & Insights team, deliver briefs, surface insights and support forecasting and LTV modelling for strategic retention decisions.

Qualifications

• 4-6 years in data analytics, BI or performance insight.
• Experience in a subscription business (SaaS, media, telecoms or digital subscriptions).
• Experience commissioning work from a central data team through well-defined briefs.
• Comfortable presenting to Director and C-suite stakeholders.
• Voice of Customer experience - integrating qualitative feedback with behavioural data.

Responsibilities

• Own the weekly performance reporting – subscriber base movement, churn cohorts, CRM campaign incrementality, payments recovery.
• Maintain a standing view of subscriber behaviour across lifecycle stage, acquisition channel, offer type and engagement, by market.
• Spot material shifts in cohort behaviour before they show up in aggregate churn.
• Act as the primary client of the central Data & Insights team – set the analytical agenda, write briefs, turn findings into retention intelligence.
• Run the Voice of Customer programme, surface where qualitative feedback contradicts behavioural data.
• Feed the 12-week rolling forecast and cohort LTV model.

Job description

A Global Well Known household name is hiring a Senior Data Analyst into its Customer Intelligence team.

Job Description:

• Own the weekly performance reporting - subscriber base movement, churn cohorts, CRM campaign incrementality, payments recovery
• Maintain a standing view of subscriber behaviour across lifecycle stage, acquisition channel, offer type and engagement, by market
• Spot material shifts in cohort behaviour before they show up in aggregate churn
• Act as the primary client of the central Data & Insights team - set the analytical agenda, write the briefs, turn what comes back into retention intelligence
• Run the Voice of Customer programme, and surface where qualitative feedback contradicts what the behavioural data says
• Feed the 12-week rolling forecast and cohort LTV model
• 4-6 years in data analytics, business intelligence or performance insight
• Experience in a subscription business - SaaS, media, telecoms or digital subscriptions
• Predictive modelling, cohort analysis and behavioural segmentation, hands-on
• Deep understanding of retention metrics: churn forecasting, cohort LTV, lifecycle stages, acquisition channel performance
• Proven at moving beyond reporting into strategic recommendations
• Experience commissioning work from a central data team through well-defined briefs
• Comfortable presenting to Director and C-suite stakeholders
• Voice of Customer experience - integrating qualitative feedback with behavioural data

Please only apply if you have full working UK Rights as there is no sponsorship on offer.

This is an Urgent role with interviews happening next week and a smooth two stage interview process.