Senior Cybersecurity Customer Success Lead (Remote, Equity)

Filigran; Greater London; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Equity

Remote-first

Flexible schedule

Gear provided

Twice-a-year offsites

Job summary

Filigran seeks a Senior Customer Success Manager to join its Customer Success Team. Based in the UK and working remotely, you will own the customer lifecycle, build proactive relationships across the EMEA region, and drive adoption, renewal, and potential upsell opportunities.

You will collaborate with support, sales, product and engineering to align technical delivery with business goals, while serving as a trusted advisor to customers.

Qualifications

• 5+ years in customer success, account management or similar client-facing role in cybersecurity.
• Experience supporting national and regional customers within EMEA.
• Fluent in English; strong communication and remote collaboration skills.

Responsibilities

• Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal.
• Build strong, proactive relationships with customers in the EMEA region.
• Identify and support upsell and cross-sell opportunities with Sales.
• Coordinate with internal teams to resolve customer issues quickly and effectively.
• Collaborate with Customer Support Engineers and Customer Platform Architect on delivery.
• Collect and share customer feedback to improve product and service quality.
• Track success metrics and use data to inform strategy and engagement.
• Occasional travels to meet customers and attend events.

Skills

Customer success

Account management

Cybersecurity

CRM/CSM tools

Tools

OpenCTI

OpenAEV

Job description

Filigran seeks a Senior Customer Success Manager to join its Customer Success Team. Based in the UK and working remotely, you will own the customer lifecycle, build proactive relationships across the EMEA region, and drive adoption, renewal, and potential upsell opportunities.

You will collaborate with support, sales, product and engineering to align technical delivery with business goals, while serving as a trusted advisor to customers.