Europe Customer Success Manager for Cybersecurity (Remote)

Dragos, Inc.; United Kingdom; Remote; GBP 72.000 - 98.000; Vollzeit

Benefits dieser Stelle

Competitive Equity Package

Zusammenfassung

Dragos, Inc. seeks a Senior Customer Success Manager for Europe to drive adoption and value realization for industrial customers. You will own post-sales success, guide onboarding, monitor health metrics, and coordinate with Product, Engineering, and Sales to ensure renewals and expansion.

This remote-first role requires strong communication across time zones, familiarity with ICS/OT environments, and the ability to travel within Europe up to 30%.

Qualifikationen

• 5+ years of experience in Customer Success or account management
• Familiarity with ICS, OT security, or critical infrastructure environments
• Experience working with EUROPE clients and regional practices
• Excellent communication and relationship-building skills

Aufgaben

• Serve as the primary post-sales point of contact for customers in EUROPE region
• Drive onboarding, implementation, and adoption of Dragos solutions
• Partner with customers to define success criteria and help them achieve measurable outcomes
• Conduct regular business reviews to assess value realization and identify expansion opportunities
• Act as the voice of the customer internally by relaying feedback to Product, Engineering, and Sales teams
• Manage renewals and support customer retention efforts
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience
• Travel as needed across the region to build relationships (up to 30%)
• Monitor and manage customer health metrics, identifying risks early
• Proactively manage escalation issues and develop at-risk account recovery plans

Kenntnisse

Customer Success

Account Management

Stakeholder Management

Cross-cultural Communication

Remote Work

Jobbeschreibung

Dragos, Inc. seeks a Senior Customer Success Manager for Europe to drive adoption and value realization for industrial customers. You will own post-sales success, guide onboarding, monitor health metrics, and coordinate with Product, Engineering, and Sales to ensure renewals and expansion.

This remote-first role requires strong communication across time zones, familiarity with ICS/OT environments, and the ability to travel within Europe up to 30%.