Senior Customer Success Manager — FinTech (Remote)

Crypto Pro Network; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Salary £50k-£65k

27 days holiday

Volunteer days

Remote role

Pension

Job summary

Seccl is seeking a Customer Success Manager to manage a portfolio of fintech client firms, own escalations, and drive cross‑functional delivery with product, engineering and operations.

In this hybrid role based in the UK (Edinburgh or London, 2 days in office), you will build relationships, analyze systems and data to improve customer experience, and help scale our platform for growth.

Qualifications

• Experience in customer success or account management in fintech or financial services.
• Strong understanding of operational workflows and data-driven decision making.
• Ability to manage escalations and coordinate across teams.

Responsibilities

• Manage a portfolio of customer firms and keep them informed and supported.
• Own operational relationships with key firm teams and build trust.
• Lead escalations, investigate complex issues and communicate clearly.
• Analyze systems, data and workflows to identify root causes and fixes.
• Bridge between customers and internal teams to align priorities.
• Identify opportunities to improve UI, tools and processes through training and self-service.

Skills

Customer Support

Manager

Finance

Remote

OperationsWeb3

Job description

Seccl is seeking a Customer Success Manager to manage a portfolio of fintech client firms, own escalations, and drive cross‑functional delivery with product, engineering and operations.

In this hybrid role based in the UK (Edinburgh or London, 2 days in office), you will build relationships, analyze systems and data to improve customer experience, and help scale our platform for growth.