Remote Customer Success Specialist - Cybersecurity SaaS

Think Cyber; Greater London; Remote; GBP 42,000 - 66,000; Full time

Job summary

Think Cyber is seeking a Customer Success Specialist to support our Redflags platform. This remote-first role focuses on ensuring customers achieve value, resolve product queries, and stay engaged with our security awareness product.

You'll collaborate with Content Operations and Service Desk, become the product expert, and report to the Customer Success Manager while maintaining strong relationships with clients across the London area.

Qualifications

• Customer-obsessed with strong relationships.
• Clear and friendly written communication.
• Detail-oriented with quality focus.
• Problem-solving with innovative mindset.
• Good time-management and proactive work style.

Responsibilities

• As the product expert, help customers use Redflags to fit their requirements.
• Serve as a dedicated point of contact, answering queries promptly.
• Assist with the implementation of Redflags with guidance from the Service Desk.
• Conduct regular check-in meetings with customers.
• Handle ad hoc customer inquiries and feedback.
• Collaborate with the Service Desk to resolve issues quickly.
• Capture product feedback for the Product team.
• Communicate news or new features to customers as needed.
• Manage workload using internal time-tracking tools.
• Maintain up-to-date records of customer accounts.

Skills

Customer-obsessed

Strong communication

Eye for detail

Problem solving

Time management

Written communication

Job description

Think Cyber is seeking a Customer Success Specialist to support our Redflags platform. This remote-first role focuses on ensuring customers achieve value, resolve product queries, and stay engaged with our security awareness product.

You'll collaborate with Content Operations and Service Desk, become the product expert, and report to the Customer Success Manager while maintaining strong relationships with clients across the London area.