Senior Customer Success & Operations Lead

Thermofisher Scientific

Hemel Hempstead

On-site

GBP 32,000 - 42,000

Full time

6 days ago

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Job summary

Thermo Fisher Scientific is seeking a Sr Customer Service Administrator to manage customer relationships, process orders, tenders and quotations, and ensure high-quality service delivery. In this role you will coordinate shipments, maintain essential documentation, and collaborate with sales and internal teams to drive continuous improvement.

English communication and accuracy are essential. The position requires a minimum of 2 years in a similar role and familiarity with ERP/CRM systems.

Qualifications

Minimum 2 years in customer service or administrative role.
Experience with tenders, quotations, and contract administration preferred.
Proficiency with SAP, QAD and Salesforce is advantageous.
Strong English written and verbal communication skills.

Responsibilities

Manage customer relationships and act as main liaison between customers, sales teams, and internal departments.
Process orders and contracts accurately and on time.
Handle tenders and quotations to support sales efforts.
Coordinate shipments and maintain documentation across teams.
Contribute to continuous improvement initiatives to enhance service delivery.