Digital Account Manager - Nordics

Thermofisher Scientific; Burton on the Wolds; On-site; GBP 40,000 - 65,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Digital Account Manager to drive revenue growth across a large portfolio of customers. You will own territory growth, engage high-potential clients, and promote a digital-first approach with self-service channels and a strong Salesforce-led pipeline.

You will collaborate with Digital Marketing and eBusiness teams, leveraging AI-based outreach and data insights to optimise the customer journey. Travel ~10% is expected.

Qualifications

• Bachelor's degree in Science, Business, or related field.
• Experience engaging internal or external customers to understand and solve their problems.
• Proven ability to build relationships and influence stakeholders.
• Results-driven and self-motivated.
• Fluent English.
• Experience with Salesforce (or similar CRM) preferred.
• Willingness to travel (~10%) for regional or international meetings.

Responsibilities

• Own and execute a territory growth strategy for a high-volume customer base.
• Identify, engage, and develop high-potential customers to increase revenue and retention.
• Balance revenue growth with a digital-first mindset, encouraging adoption of self-service channels.
• Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities.
• Tailor outreach based on buying signals, customer personas, and campaigns.
• Educate customers on how to effectively use our website for research, ordering, and support.
• Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets.
• Prioritize accounts based on growth potential and cost-to-serve considerations.
• Ensure seamless handover of high-value opportunities to Inside or Field Sales teams.
• Partner closely with Digital Marketing to optimize targeting and campaign effectiveness.
• Provide customer insights to improve digital experience and remove friction points.
• Collaborate with eBusiness teams to enhance the online customer journey.
• Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation).
• Share best practices and contribute to a high-performance, learning-focused team culture.

Skills

Relationship building

Communication skills

Self-motivated

Digital sales

Strategic prospecting

Fluent English

CRM (Salesforce)

Travel willingness

Education

Bachelor's degree in Science, Business, or related field

Tools

Salesforce

Job description

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low-revenue customers in the Nordics. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption. What will be your day job? Drive Customer Growth

Drive Customer Growth

• Own and execute a territory growth strategy for a high-volume customer base
• Identify, engage, and develop high-potential customers to increase revenue and retention
• Balance revenue growth with a "digital-first" mindset, encouraging adoption of self-service channels

Proactive Customer Engagement

• Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities
• Tailor outreach based on buying signals, customer personas, and campaign.
• Educate customers on how to effectively use our website for research, ordering, and support

Portfolio & Pipeline Management

• Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets
• Prioritize accounts based on growth potential and cost-to-serve considerations
• Ensure seamless handover of high-value opportunities to Inside or Field Sales teams

Cross-functional Collaboration

• Partner closely with Digital Marketing to optimize targeting and campaign effectiveness
• Provide customer insights to improve digital experience and remove friction points
• Collaborate with eBusiness teams to enhance the online customer journey

Continuous Improvement & Innovation

• Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation)
• Share best practices and contribute to a high-performance, learning-focused team culture

• Bachelor's degree in Science, Business, or related field preferred
• Experience engaging internal or external customers to understand and solve their problems
• Proven ability to build relationships and influence stakeholders
• Demonstrated resilience and persistence in achieving goals
• Previous experience in sales or customer service is a plus
• Results-driven and self-motivated
• Strong communication and relationship-building skills
• Comfortable with proactive outreach and handling rejection
• Digitally savvy: able to leverage tools to drive impact
• Adaptable and open to feedback in a fast-paced environment
• Entrepreneurial mindset with a willingness to test and learn
• Fluent English
• Experience with Salesforce (or similar CRM) preferred
• Willingness to travel (~10%) for regional or international meetings
• Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.