Senior Customer Service Lead - Global Accounts & Operations

Teledyne Technologies Incorporated; Chelmsford; On-site; GBP 38,000 - 48,000; Full time

Job summary

Teledyne Technologies Incorporated seeks a senior Customer Service & Order Management professional in Chelmsford to drive fast, accurate order handling and customer satisfaction. You will partner with the Sales team to book orders promptly and foster strong relationships with key customers and internal stakeholders, ensuring high-value accounts are supported and processes improved.

You will utilise ERP/CRM systems and Excel to analyse data, prioritise workload, and deliver high-quality service

Qualifications

• Experience in a customer service or order management role within manufacturing.
• Process-oriented mindset with continuous improvement focus.
• Ability to meet tight deadlines and prioritise under pressure.
• Strong communication and negotiation skills, written and verbal.
• Proficient with ERP/CRM systems and MS Excel.

Responsibilities

• Lead customer service and order management within a manufacturing context.
• Collaborate with Sales to book orders promptly and develop accounts.
• Build relationships with external customers to drive loyalty and growth.
• Identify and implement process improvements in Customer Services.
• Support ad hoc projects and cross-functional teams as needed.

Skills

Customer service

Order management

Continuous improvement

Communication skills

Deadline management

ERP/CRM systems

SAP or equivalent

MS Excel

MS Office

Analytical mindset

Autonomy and teamwork

Tools

SAP

CRM systems

Job description

Teledyne Technologies Incorporated seeks a senior Customer Service & Order Management professional in Chelmsford to drive fast, accurate order handling and customer satisfaction. You will partner with the Sales team to book orders promptly and foster strong relationships with key customers and internal stakeholders, ensuring high-value accounts are supported and processes improved.

You will utilise ERP/CRM systems and Excel to analyse data, prioritise workload, and deliver high-quality service