Sales Support & Customer Experience Specialist

Columbus McKinnon; Coleshill CP; On-site; GBP 24,000 - 32,000; Full time

Job summary

Columbus McKinnon is seeking a proactive Customer Service Administrator to support the sales team, acting as the first contact point for inquiries via Salesforce and phone. You will process enquiries, provide order updates and documentation, and coordinate with SAP-driven operations to ensure timely shipments.

The role requires strong English, numeracy, and a willingness to train, with opportunities to expand cross-site collaboration and contribute to continuous improvement in UK and global

Qualifications

• 5 GCSEs incl. Maths and English.
• Experience in a customer service role.
• Strong numeric and analytical skills; attention to detail.

Responsibilities

• Use Salesforce to review enquiries and route to correct staff.
• First point of contact on telephone system.
• Process customer enquiries and correspondence via Salesforce, email, Teams and phone.
• Provide PODs, missing certificates and updates on orders.
• Check stock availability and lead times on SAP.
• Make quotations in SAP.
• Order entry in SAP.
• Follow up open orders to ensure on-time shipment.
• Collaborate with Sales, Purchasing, Warehousing, Distribution, and Supply Chain teams in the UK and globally.
• Handle complaints and record in internal systems.
• Support colleagues by sharing best practices.
• Adhere to local legal, health & safety and compliance requirements.

Skills

Customer service experience

Numeric/analytical skills

Attention to detail

Planning & time management

Business awareness

MS Office

Salesforce CRM

Microsoft Teams

Written & spoken English

Willingness to train

Education

5 GCSEs including Maths and English

Tools

Salesforce CRM

SAP

Microsoft Teams

MS Office

Job description

Columbus McKinnon is seeking a proactive Customer Service Administrator to support the sales team, acting as the first contact point for inquiries via Salesforce and phone. You will process enquiries, provide order updates and documentation, and coordinate with SAP-driven operations to ensure timely shipments.

The role requires strong English, numeracy, and a willingness to train, with opportunities to expand cross-site collaboration and contribute to continuous improvement in UK and global