Sr Customer Service Administrator

Thermofisher Scientific; Hemel Hempstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Sr Customer Service Administrator to manage customer relationships, process orders, tenders and quotations, and ensure high-quality service delivery. In this role you will coordinate shipments, maintain essential documentation, and collaborate with sales and internal teams to drive continuous improvement.

English communication and accuracy are essential. The position requires a minimum of 2 years in a similar role and familiarity with ERP/CRM systems.

Qualifications

• Minimum 2 years in customer service or administrative role.
• Experience with tenders, quotations, and contract administration preferred.
• Proficiency with SAP, QAD and Salesforce is advantageous.
• Strong English written and verbal communication skills.

Responsibilities

• Manage customer relationships and act as main liaison between customers, sales teams, and internal departments.
• Process orders and contracts accurately and on time.
• Handle tenders and quotations to support sales efforts.
• Coordinate shipments and maintain documentation across teams.
• Contribute to continuous improvement initiatives to enhance service delivery.

Skills

Customer service excellence

Order processing

Communication skills

Time management

Attention to detail

Multitasking

Education

Business Administration, related field

Tools

SAP ERP

QAD ERP

Salesforce CRM

Microsoft Office

Job description

Join our collaborative team as a Sr Customer Service Administrator at Thermo Fisher Scientific, where you'll contribute to our mission to enable customers to make the world healthier, cleaner, and safer. In this position, you'll manage customer relationships, process orders and contracts, handle tenders and quotations, and ensure exceptional service delivery. In this multifaceted environment, you'll work across teams to coordinate shipments, maintain documentation, and contribute to continuous improvement initiatives. You'll serve as a key liaison between customers, sales teams, and internal departments, managing complex administrative processes while maintaining the highest standards of accuracy and customer satisfaction. Your work will directly impact our ability to deliver critical scientific solutions to customers worldwide, from supporting clinical trials to enabling groundbreaking research.

• 2 years of customer service or administrative experience in a similar role
• Preferred Fields of Study: business administration, science, or related field
• Relevant professional certifications beneficial
• Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook)
• Experience with ERP systems (SAP, QAD) and CRM platforms (Salesforce)
• Excellent written and verbal communication skills, with fluency in English
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong attention to detail and commitment to accuracy
• Experience with tender/bid documentation and contract administration
• Knowledge of GMP, ISO standards, and quality systems preferred
• Ability to work independently while collaborating effectively within a team
• Experience in pharmaceutical, healthcare, or scientific industries beneficial
• Strong problem-solving skills and process improvement mindset
• Excellent organizational and time management abilities
• Ability to adapt to changing business needs and priorities
• Professional approach and customer-service orientation As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.