Enterprise Customer Success Manager at Marketing Intelligence SaaS

Grey Matter Recruitment; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading B2B SaaS company in London is seeking a Mid-Senior Customer Success professional. This role involves providing platform training and support to enterprise customers, ensuring they effectively utilize their customer data to drive actionable insights. The ideal candidate will have experience in Enterprise Customer Success within the B2B SaaS industry, possess strong analytical skills, and take a consultative approach in working with clients.

Qualifications

• Experience in Enterprise Customer Success within B2B SaaS.
• Highly analytical and comfortable presenting data insights.
• Possess a high touch consultative approach.

Responsibilities

• Provide platform training, guidance, and advice to clients.
• Ensure Enterprise customers understand their customer data.
• Drive actionable insights from customer data.

Skills

Enterprise Customer Success

Analytical skills

Consultative approach

Job description

The Company

• Highly sophisticated machine learning customer insights and automation
• Backed by $100m+ in funding
• 2 out of 3 managers promoted from within
• Trusted by global leaders in eCommerce & gaming
• Offices in New York, London & more
• 500+ employees + world-class Data Science team

The Role

• High touch, data centric and product focussed
• Platform training, guidance and advice to clients to ensure optimum utilisation of the platform
• Ensure Enterprise customers understand their customer data and drive actionable insights

Desired Skills & Experience

• Enterprise Customer Success within B2B SaaS
• Highly analytical, comfortable presenting data insights
• High touch consultative approach

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

• Customer Service, Consulting, and Analyst
• Marketing Services, Software Development, and Retail

London, England, United Kingdom