Senior Customer Success Manager

RELEX Solutions; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the United Kingdom seeks a Senior Customer Success Manager to oversee tier 1 and 2 customer relationships. The ideal candidate will have over five years of experience in B2B relationship building, particularly with C-level executives in large organizations. Responsibilities include strategic development of customer processes, upselling, and ensuring customer satisfaction through key performance metrics. This role offers flexible working and a commitment to work-life balance.

Benefits

Flexible working

Genuine work-life balance

Internet and mobile phone benefits

Diverse, inclusive, and supportive work culture

Two paid volunteering days each year

Qualifications

• 5+ years’ experience in B2B relationship building with C-level executives.
• Experience in grocery, CPG, DIY, or FMCG sectors.
• Proven track record in commercial growth.

Responsibilities

• Strategic development of tier 1 and 2 customer business processes.
• Maintain executive/senior level customer relationships.
• Proactively identify customer needs and provide measurable value.

Skills

B2B relationship building

Customer account development

Strategic account management

Excellent communication skills in English

Tools

Supply Chain Management

Inventory management

Workforce optimization

Job description

Who we are

We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing - and doing it together. We aim to improve the flow of goods, time, and energy - and we know we can’t shape the future by clinging to the past. So, we keep evolving, together.

What we do

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end‑to‑end value chain.

What you’ll be doing

• As a Senior Customer Success Manager, you are responsible for the strategic development of our tier 1 and 2 customers’ business processes and understanding their needs.
• You will also be responsible for developing and maintaining executive/senior level customer relationships, contributing to revenue growth by generating and leading upsell/cross‑sell opportunities within your existing customer base. We expect you to drive upsell/cross‑sell deals from start to finish independently.
• You are responsible for the proactive identification of the needs of our customer and communicating measurable delivered value.
• You will monitor customer’s key performance metrics and take necessary actions to improve.
• You will be measured on customer satisfaction, NPS (net promoter score), reference‑ability, growth (upsell/cross‑sell bookings) and documenting the value RELEX brings to our existing customers by measuring KPIs.

What you’ll bring to the table

• 5+ years’ experience in B2B relationship building on executive/senior level, developing customer accounts and building relationships towards C‑level in large organizations.
• Experience from working with customers in grocery, consumer products goods (CPG), DIY, fast‑moving consumer goods (FMCG) retailers or suppliers.
• Experience from strategic account management and proven track record in commercial growth for your customer base.
• Process and software solution experience in any of the following areas:
  • Supply Chain Management (demand planning, inventory management, replenishment)
  • Space & Assortment
  • Promotions and Markdown
  • Workforce (management, optimization, workload forecasting)
• Excellent communication skills in English

What we offer in return

• An international career and learning opportunities
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future

RELEX key benefits

• Flexible working
• Genuine work‑life balance
• Annual leave
• Internet and mobile phone benefits
• Diverse, inclusive, and supportive work culture
• Meaningful work with a commitment to a more sustainable future
• High autonomy
• Room for creativity
• Strong team spirit through company parties, two team days per year, and after‑work activities
• Family‑oriented policies
• Flat hierarchies
• Two paid volunteering days each year

Are you the one we’re looking for? Then please apply with complete application documents in English, salary requirements and earliest possible start date via the button below. We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, and sexual orientation and identity.

If you have questions, Noemi ([e-mail]) from our Talent Acquisition team is happy to answer them.