Senior Customer Success Lead - Enterprise Growth

INFINITY TRACKING LIMITED; Manchester; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

4.5 day working week

25 days holiday

Private medical insurance

Employee Assistance Programme

Life Assurance

Paternity/Maternity pay

Tech Scheme Loan

Ride to Work Scheme

Season Ticket Loan

Social budget

Job summary

Infinity Tracking Limited is seeking a Senior Customer Success Manager to join our growing team in a hybrid role with two onsite days per week in Manchester. You will lead strategic accounts, drive adoption, and partner with product, sales and marketing to demonstrate value and secure renewals.

You will own a portfolio of enterprise customers, identify expansion opportunities, and mentor the CS team while delivering proactive programmes and executive reviews to maximise retention and growth.

Qualifications

• Experience in B2B software account management or customer success.
• Experience managing a large portfolio of enterprise customers.
• Proven ability to negotiate deals and pricing.
• Strong presentation and communication across stakeholders.
• Proven time management and prioritisation in fast-paced environments.
• Proficient in MS Office applications (Excel, Word, Outlook).

Responsibilities

• Execute and evolve the Customer Success strategy with the Head of Customer Success.
• Own commercial growth of your customer portfolio and identify expansion opportunities.
• Monitor health metrics, mitigate churn, and drive growth.
• Build relationships with senior stakeholders as a strategic advisor.
• Manage renewals, pricing, and cross-sell opportunities.
• Collaborate with Onboarding, Solutions, Product, Sales and CX teams.
• Lead regular business reviews and executive stakeholder engagement.

Skills

Communication

B2B software

Account management

Enterprise customers

Deal negotiation

Presentation skills

Time management

MS Office

Telephone skills

Online marketing

Job description

Infinity Tracking Limited is seeking a Senior Customer Success Manager to join our growing team in a hybrid role with two onsite days per week in Manchester. You will lead strategic accounts, drive adoption, and partner with product, sales and marketing to demonstrate value and secure renewals.

You will own a portfolio of enterprise customers, identify expansion opportunities, and mentor the CS team while delivering proactive programmes and executive reviews to maximise retention and growth.