Cambridge-Based SaaS Customer Success Manager (Mid-Market)

Arius Recruit LTD.; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Personal training allowance

Life insurance

Critical care

Gym discounts

Job summary

Arius Recruit LTD. partners with an established B2B SaaS business to recruit for a commercially minded Customer Success/Account Manager in Cambridge. You will manage mid-market accounts, build lasting relationships and drive retention while spotting cross-sell opportunities.

This permanent role is based in Cambridge with 1 day a week in the office, plus a personal training allowance and additional benefits including life insurance, critical care and gym discounts.

Qualifications

• Experience in Customer Success, Account Management, Tech Recruitment or a similar client-facing commercial role.
• Proven ownership of existing customer accounts, with responsibility for retention, renewals or account growth.
• Background in B2B SaaS, software, technology or another subscription-based business.

Responsibilities

• Own and manage a portfolio of existing mid-market customer accounts, building lasting relationships.
• Drive customer retention by identifying churn risks and proactively improving engagement.
• Identify cross-selling and expansion opportunities, partnering with Account Managers to progress commercial opportunities.
• Support product adoption, helping customers maximise the value of their software investment.
• Engage confidently with technical stakeholders, developing a strong understanding of the product and its applications.
• Prioritise customer needs and commercial opportunities to deliver portfolio growth targets.

Skills

Customer Success

Account Management

Relationship Building

Commercial Awareness

Tech Adaptability

Job description

Arius Recruit LTD. partners with an established B2B SaaS business to recruit for a commercially minded Customer Success/Account Manager in Cambridge. You will manage mid-market accounts, build lasting relationships and drive retention while spotting cross-sell opportunities.

This permanent role is based in Cambridge with 1 day a week in the office, plus a personal training allowance and additional benefits including life insurance, critical care and gym discounts.