Customer Success Lead - Talent Intelligence

Arius Recruit; Greater London; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Remote work

Job summary

Arius Recruit is exclusively recruiting a Customer Success Lead for an ambitious, VC-backed talent intelligence company. You will own revenue growth across enterprise accounts and lead a UK Customer Success team with oversight of US colleagues, while collaborating with Sales, Product and Marketing to enhance retention and drive growth.

Reporting to the Managing Director and joining the leadership team, you will develop strategic account plans for ~20 high-potential customers and build senior

Qualifications

• Own revenue growth across enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans for ~20 high-potential enterprise customers.
• Identify opportunities to expand tech, data-led and consultancy solutions across departments and geographies.
• Build relationships with HR, People, Talent and L&D leaders for strategic discussions and workshops.
• Lead and develop a UK Customer Success team, with oversight of US colleagues.
• Collaborate with Sales, Product and Marketing to improve customer experience and retention.
• Proven experience growing enterprise accounts with measurable upsell and cross-sell revenue.
• Experience in talent/HR/workforce intelligence and insights; consulting experience a plus.
• Experience leading client workshops with senior stakeholders; mentoring customer-facing teams.

Responsibilities

• Own revenue growth across existing enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans and manage a portfolio of ~20 high-potential enterprise customers.
• Identify opportunities to expand technology, data-led and consultancy solutions across departments and geographies.
• Build senior relationships with HR, People, Talent and L&D leaders, and facilitate strategic discussions.
• Lead, coach and develop the UK Customer Success team with oversight of US colleagues.

Skills

Revenue growth

Upselling

Cross-selling

Account management

Leadership

Job description

Location: UK Remote / London (regular client meetings)

Salary: to £95,000 base + commission (depending on experience)

The Opportunity

Arius Recruit is exclusively recruiting a Customer Success Lead for an ambitious, VC-backed, high-growth talent intelligence company combining data, insights & technology to help organisations understand and act on key workforce challenges.

Reporting directly to the Managing Director and joining the leadership team, you'll take ownership of enterprise account growth while leading a small Customer Success function.

The Role

• Own revenue growth across existing enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans, initially focusing on approximately 20 high-potential enterprise customers.
• Identify opportunities to expand technology, data-led and consultancy solutions across new departments, geographies and business units.
• Build senior relationships with HR, People, Talent and L&D leaders, facilitating strategic discussions and workshops.
• Lead, coach and develop an established UK Customer Success team, with oversight of US colleagues.
• Work closely with Sales, Product and Marketing to improve customer experience, strengthen retention and accelerate account growth.
• Proven success growing existing enterprise accounts, with measurable upsell and cross-sell revenue achievements.
• Strong consultative selling and customer success experience within talent/HR/workforce intelligence and insights
• Prior consulting experience would be a plus.
• Proven experience leading and facilitating strategic client workshops with senior enterprise stakeholders, confidently presenting insights, driving discussions and identifying opportunities for further commercial growth.
• Experience leading, coaching or mentoring customer-facing teams.

What's on Offer

• To £95,000 base salary plus performance-related commission. (likely OTE £130,000+)
• Fully remote working with flexibility, regular London client meetings and occasional international travel.
• 30 days' annual leave plus an additional wellbeing day.
• Comprehensive private healthcare and company pension.
• Eligibility for an employee share option scheme following probation.
• Being part of a mission based company, transforming the workforce landscape.

Arius Recruit is exclusively hiring for this role. We connect experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full-time position.