Head of Customer Success

Arius Recruit; Greater London; Híbrido; GBP 86.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private healthcare

Company pension

30 days leave

Employee share option scheme

Direct access to Managing Director

Descripción de la vacante

Arius Recruit Ltd is partnering with a high-growth technology business to appoint a Head of Customer Success for enterprise accounts across the UK and US. You will own revenue growth, lead a UK team with oversight of US colleagues, build strategic account plans, run workshops with HR and L&D leaders, and collaborate with Sales, Product and Marketing to optimise retention and upsell.

Regular client meetings in London, remote work in the UK, and potential international travel are offered.

Responsabilidades

• Own revenue growth across existing enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans, initially focusing on approximately 20 high-potential enterprise customers.
• Identify opportunities to expand technology, data-led and consultancy solutions across new departments, geographies and business units.
• Build senior relationships with HR, People, Talent and L&D leaders, facilitating strategic discussions and workshops.
• Lead, coach and develop an established UK Customer Success team, with oversight of US colleagues.
• Work closely with Sales, Product and Marketing to improve customer experience, strengthen retention and accelerate account growth.
• Proven success growing existing enterprise accounts, with measurable upsell and cross-sell revenue achievements.
• Experience in commercially focused Customer Success, Strategic Account Management, Client Services or Account Director positions.
• Proven experience leading and facilitating strategic client workshops with senior enterprise stakeholders, confidently presenting insights, driving discussions and identifying opportunities for further commercial growth.
• Strong consultative selling skills, ideally gained within HR Tech, SaaS, Data & Analytics, Insights or Professional Services.
• Experience leading, coaching or mentoring customer-facing teams.
• Confident engaging senior enterprise stakeholders and presenting complex solutions or data-driven insights.
• Commercially ambitious, proactive and comfortable working within an entrepreneurial, growing business.

Descripción del empleo

Head of Customer Success – Enterprise Growth

Location: UK Remote / London (regular client meetings)

Salary: to £95,000 base + commission (depending on experience)

Industry: HR Technology / Data & Analytics / Consultancy

The Opportunity

Arius Recruit is exclusively recruiting a Head of Customer Success for an ambitious, high-growth technology business operating across the UK and US.

This is a commercially focused leadership opportunity, responsible for unlocking significant growth across an existing portfolio of enterprise customers, including some of the world's most recognised brands.

Reporting directly to the Managing Director and joining the leadership team, you’ll take ownership of enterprise account growth while leading an established Customer Success function.

This is an ideal opportunity for a commercially ambitious Head of Customer Success, Strategic Account Director or Client Services Leader who enjoys developing relationships, growing revenue and mentoring teams.

The Role

• Own revenue growth across existing enterprise customers through upselling, cross-selling and renewals.
• Develop strategic account plans, initially focusing on approximately 20 high-potential enterprise customers.
• Identify opportunities to expand technology, data-led and consultancy solutions across new departments, geographies and business units.
• Build senior relationships with HR, People, Talent and L&D leaders, facilitating strategic discussions and workshops.
• Lead, coach and develop an established UK Customer Success team, with oversight of US colleagues.
• Work closely with Sales, Product and Marketing to improve customer experience, strengthen retention and accelerate account growth.
• Proven success growing existing enterprise accounts, with measurable upsell and cross-sell revenue achievements.
• Experience in commercially focused Customer Success, Strategic Account Management, Client Services or Account Director positions.
• Proven experience leading and facilitating strategic client workshops with senior enterprise stakeholders, confidently presenting insights, driving discussions and identifying opportunities for further commercial growth.
• Strong consultative selling skills, ideally gained within HR Tech, SaaS, Data & Analytics, Insights or Professional Services.
• Experience leading, coaching or mentoring customer-facing teams.
• Confident engaging senior enterprise stakeholders and presenting complex solutions or data-driven insights.
• Commercially ambitious, proactive and comfortable working within an entrepreneurial, growing business.

What's on Offer

• To £95,000 base salary plus performance-related commission.
• Fully remote working with flexibility, regular London client meetings and occasional international travel.
• 30 days' annual leave plus an additional wellbeing day.
• Comprehensive private healthcare and company pension.
• Eligibility for an employee share option scheme following probation.
• Direct access to the Managing Director, a seat on the leadership team and the opportunity to shape the future Customer Success strategy.

Arius Recruit Ltd is acting as an employment agency in relation to this vacancy. This is a permanent and full-time position.