Senior Customer Success Architect

Amplitude; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amplitude is seeking a Customer Success Architect for our EMEA team. You will be the technical expert on complex engagements from implementation to renewal, guiding customers through taxonomy, instrumentation and data governance.

You’ll partner with Product, Engineering and Support to ensure Amplitude integrates smoothly into customers’ data flows, delivering value and strong partnerships across enterprise accounts.

Qualifications

• At least 5-8 years of customer-facing technical experience with enterprise accounts.
• Execution and customer service oriented, able to prioritise and complete deliverables in alignment with customer requirements.
• Excellent verbal and written communication and interpersonal skills.
• Problem-solving mindset and positive attitude towards growth in a fast-growing company.
• Experience with SaaS domains: product analytics, digital marketing, A/B testing, BI, CDPs, data warehouses/pipelines or integration partners.

Responsibilities

• Develop a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in Amplitude Platform to guide customers as they integrate Amplitude into data flows and business processes.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize processes, documentation, and services.
• Collaborate cross-functionally with Product, Engineering, Platform Support, and Customer Success to streamline internal processes and improve data management.

Skills

Customer-facing

Enterprise accounts

SaaS experience

Data governance

Excellent communication

Problem solving

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive.

We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.

This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.

The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You'll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners .

Demographic Questions - United Kingdom

To help hold ourselves accountable to our diversity and inclusion objectives, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Why is Amplitude collecting demographic data? What is Amplitude trying to achieve by collecting this data?

Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can’t improve something if you can’t measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals.

As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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