Senior Customer Services Executive

Travail Employment Group; Doncaster; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Profit share bonus

Job summary

Senior Customer Services Executive in Doncaster, our client a family-owned manufacturing business, seeks an experienced customer service professional ready to move into management. You will handle enquiries by phone and email, process orders, manage accounts and provide updates on deliveries.

The role offers a clear development pathway toward Customer Service Manager and potentially Office Manager, with training, a supportive culture and a quarterly profit-share bonus in addition to a base

Qualifications

• Previous experience within Customer Service, Customer Support, Internal Sales Support or Order Processing.
• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Confident IT skills and experience using multiple business systems.
• Strong verbal and written communication skills.

Responsibilities

• Acting as the first point of contact for customer enquiries via telephone and email.
• Processing customer orders accurately and efficiently.
• Managing customer accounts and maintaining accurate records.
• Providing updates on orders, deliveries and product availability.
• Investigating and resolving customer queries and complaints.
• Liaising with internal departments to ensure customer requirements are met.
• Monitoring order progress and proactively communicating any delays.
• Supporting improvements to customer service processes and systems.
• Utilising business systems, including Sage 200, Microsoft 365 and other customer service platforms.

Skills

Customer service

Administration

IT skills

Sage 200

CRM systems

Tools

Sage 200

ERP Systems

CRM Systems

Job description

Senior Customer Services Executive – Doncaster – c.£35k + Quarterly Bonus + Career Progression.

Are you an experienced customer service professional looking for more than just another customer service role? This is an ideal opportunity for an experienced customer service professional who is ready to take the next step towards management and wants to build a long-term career within a growing business.

Our client: Is a successful, family-owned manufacturing business with ambitious plans for future growth. They are seeking a proactive and customer-focused individual who wants to develop their career in a business where contribution is recognised, ideas are welcomed and progression is genuinely achievable.

This position offers a clear development pathway, with opportunities to progress into Customer Service Manager and, longer term, Office Manager for the right individual.

The duties of the senior customer services exec, include:

Acting as the first point of contact for customer enquiries via telephone and email.

Processing customer orders accurately and efficiently.

Managing customer accounts and maintaining accurate records.

Providing updates on orders, deliveries and product availability.

Investigating and resolving customer queries and complaints.

Liaising with internal departments to ensure customer requirements are met.

Monitoring order progress and proactively communicating any delays.

Supporting improvements to customer service processes and systems.

Utilising business systems, including Sage 200, Microsoft 365 and other customer service platforms.

To apply for the senior customer services exec position, you will need to have:

Previous experience within Customer Service, Customer Support, Internal Sales Support or Order Processing.

Strong administration and organisational skills.

Excellent attention to detail and accuracy.

Confident IT skills and experience using multiple business systems.

Strong verbal and written communication skills.

The ability to prioritise workloads and manage multiple tasks simultaneously.

A professional and positive approach when dealing with customers.

Experience using Sage 200, ERP systems or CRM systems would be advantageous.

Most importantly, we're looking for someone who genuinely enjoys helping customers, takes pride in their work and thrives in a busy environment.

Benefits of the customer services role include a salary of around £35k plus company profit share bonus paid quarterly.

Hours: 39 hours per week

Hours: 7am to 4pm Mon to Thurs – finishing at 2pm on Fridays

Breaks: 40 mins for lunch Mon to Thurs and 20 minutes on Fridays

Business: Stable and growing business with a strong reputation.

Environment: Supportive family-owned culture.

Structured training and development: Genuine opportunity to progress into a Customer Service Manager position in the future.

Previous experience within Customer Service, Customer Support, Internal Sales Support or Order Processing.Strong administration and organisational skills.Excellent attention to detail and accuracy.Confident IT skills and experience using multiple business systems.Strong verbal and written communication skills.The ability to prioritise workloads and manage multiple tasks simultaneously.A professional and positive approach when dealing with customers.Experience using Sage 200, ERP systems or CRM systems would be advantageous.