Senior Customer Service Executive

Travail Employment Group; Doncaster; In loco; GBP 32.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary around £35k

Quarterly bonus

Career progression

39-hour week

Family-owned culture

Descrizione del lavoro

Travail Employment Group in Doncaster is seeking a Senior Customer Services Executive to join a growing family-owned manufacturing business. You will be the first point of contact for customer enquiries, process orders, and maintain accurate records.

This role offers a clear development pathway into Customer Service Manager and, longer term, Office Manager for the right individual, with a 39-hour week and opportunities for progression and training.

Competenze

• Experience in Customer Service or related roles.
• Strong admin and organisational skills.
• Excellent attention to detail and accuracy.
• Confident with IT and multiple business systems.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a busy environment.
• Experience with Sage 200/ERP/CRM would be advantageous.

Mansioni

• Be the first point of contact for customer enquiries via phone and email.
• Process orders accurately and efficiently.
• Maintain customer accounts and records.
• Provide updates on orders, deliveries and stock.
• Investigate and resolve customer queries and complaints.
• Coordinate with internal teams to meet customer needs.
• Monitor orders and communicate delays.
• Support improvements to customer service processes.
• Utilise Sage 200, Microsoft 365 and other platforms.

Conoscenze

Customer service experience

Attention to detail

Organisation skills

Communication skills

IT literacy

Multitasking

Strumenti

Sage 200

ERP systems

CRM systems

Microsoft 365

Descrizione del lavoro

Senior Customer Services Executive - Doncaster - c.£35k + Quarterly Bonus + Career Progression.

Are you an experienced customer service professional looking for more than just another customer service role? This is an ideal opportunity for an experienced customer service professional who is ready to take the next step towards management and wants to build a long-term career within a growing business.

Our client: Is a successful, family-owned manufacturing business with ambitious plans for future growth. They are seeking a proactive and customer-focused individual who wants to develop their career in a business where contribution is recognised, ideas are welcomed and progression is genuinely achievable.

This position offers a clear development pathway, with opportunities to progress into Customer Service Manager and, longer term, Office Manager for the right individual.

Duties

• Acting as the first point of contact for customer enquiries via telephone and email.
• Processing customer orders accurately and efficiently.
• Managing customer accounts and maintaining accurate records.
• Providing updates on orders, deliveries and product availability.
• Investigating and resolving customer queries and complaints.
• Liaising with internal departments to ensure customer requirements are met.
• Monitoring order progress and proactively communicating any delays.
• Supporting improvements to customer service processes and systems.
• Utilising business systems, including Sage 200, Microsoft 365 and other customer service platforms.

Requirements

• Previous experience within Customer Service, Customer Support, Internal Sales Support or Order Processing.
• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Confident IT skills and experience using multiple business systems.
• Strong verbal and written communication skills.
• The ability to prioritise workloads and manage multiple tasks simultaneously.
• A professional and positive approach when dealing with customers.
• Experience using Sage 200, ERP systems or CRM systems would be advantageous.
• Most importantly, we're looking for someone who genuinely enjoys helping customers, takes pride in their work and thrives in a busy environment.

Benefits

• Benefits of the customer services role include a salary of around £35k plus company profit share bonus paid quarterly.
• Hours: 39 hours per week
• Hours: 7am to 4pm Mon to Thurs - finishing at 2pm on Fridays
• Breaks: 40 mins for lunch Mon to Thurs and 20 minutes on Fridays
• Holidays: 25 days holiday plus statutory holidays.
• Business: Stable and growing business with a strong reputation.
• Environment: Supportive family-owned culture.
• Structured training and development: Genuine opportunity to progress into a Customer Service Manager position in the future.