Senior Customer Service Executive

OpenDigital Limited; Stratford-upon-Avon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Job summary

OpenDigital Limited is seeking a Senior Customer Service Executive to join our friendly team. You will build strong relationships with key customers, analyse data in Excel, and deliver exceptional service in a hybrid working environment.

The ideal candidate has 3+ years in customer service, strong Excel skills, and excellent communication. We offer career development, a supportive team, and a competitive salary with benefits.

Qualifications

• 3+ years' customer service experience.
• Strong Excel and data analysis skills.
• Excellent communication and relationship-building abilities.
• Highly organised with great attention to detail.

Responsibilities

• Build and maintain strong relationships with key customers.
• Deliver exceptional customer service and act as a trusted point of contact.
• Liaise with customers, compliance schemes and third parties.
• Analyse and manipulate large volumes of data using Excel.
• Explain complex information clearly and confidently to customers.
• Develop knowledge of compliance regulations and customer industries.
• Identify opportunities to improve processes and customer service.
• Manage multiple priorities and ensure deadlines are consistently met.

Skills

Customer service

Relationship building

Data analysis

Attention to detail

Tools

Excel

Job description

Are you an experienced Customer Service professional looking for your next challenge?

Do you enjoy building strong customer relationships, analysing data and delivering exceptional service?

Would you like to join a growing company where your contribution will really make a difference?

Our client, a successful and expanding company is looking for a Senior Customer Service Executives to join their friendly team.

This role is ideal for someone with 3+ years' customer service experience, managing larger customer accounts, who enjoys problem solving, working with data and delivering an outstanding customer experience.

Key Responsibilities

• Build and maintain strong relationships with key customers.
• Deliver exceptional customer service and act as a trusted point of contact.
• Liaise with customers, compliance schemes and third parties.
• Analyse and manipulate large volumes of data using Excel.
• Explain complex information clearly and confidently to customers.
• Develop knowledge of compliance regulations and customer industries.
• Identify opportunities to improve processes and customer service.
• Manage multiple priorities and ensure deadlines are consistently met.

About You

• 3+ years' customer service experience.
• Strong Excel and data analysis skills.
• Excellent communication and relationship-building abilities.
• Highly organised with great attention to detail.
• Proactive, solutions-focused and resilient in a fast-paced environment.

What's in it for you?

• Join a growing, successful business.
• Friendly and supportive team.
• Excellent career development opportunities.
• Competitive salary and benefits, hybrid working plus annual bonus

If you're passionate about delivering exceptional customer service and enjoy combining customer relationship management with data analysis, we'd love to hear from you.