Senior Customer Services Co-ordinator

CTX Group; Corby; On-site; GBP 30,000 - 35,000; Full time

Job summary

CTX Group is seeking a Senior Customer Services Co-ordinator to enhance its Administration Team in Corby. This role involves managing customer orders and serving as the primary point of contact for client interactions. Ideal candidates will exhibit strong communication skills and a proactive customer service approach within a collaborative team environment.

Benefits

Company bonus scheme

26 days annual leave + bank holidays

7% contributory pension scheme

Health cash plan for dependants

Ongoing professional training

Qualifications

• Experienced administrator with a proactive attitude.
• Background in customer service or administration.
• Ability to handle confidential information.

Responsibilities

• Manage customer orders, pricing, and deliveries.
• Act as a point of contact for customer queries.
• Liaise with internal teams across departments.

Skills

Customer Service

Communication

Organization

Time Management

Education

GCSEs in Maths and English

Tools

Microsoft Office

Accounting Systems (SAP preferred)

CRM Databases

Job description

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Join to apply for the Senior Customer Services Co-ordinator role at CTX Group

Customer Services Co-ordinator

Location: Corby, Northants

Type: Full-time

Salary: £30-35k + Benefits

Our client is seeking an experienced Senior Customer Services Co-ordinator to join their well-established Administration Team. In this front-line role, you'll support the Office Manager and Department Heads while acting as the key point of contact for our customers, suppliers, and visitors. This is a great opportunity to be part of a collaborative team in a thriving international business.

Why Join Us?

You'll become part of a globally respected company that supplies a broad range of products and services to the automation industry across multiple sectors throughout the UK. Within our clients UK subsidiary, you'll work in a supportive, close-knit team that's vital to the smooth operation of the business.

What You'll Be Doing

You'll deliver outstanding service to customers, supporting the full order-to-delivery cycle. Your responsibilities will include:

• Acting as a knowledgeable, professional point of contact for customer queries.
• Managing customer orders, pricing, deliveries, and stock levels.
• Building and maintaining strong relationships with key clients.
• Handling order processing through our Accounting System and maintaining accurate records.
• Liaising with internal teams across sales, logistics, warehouse, and finance to resolve customer service issues.
• Supporting reporting needs for the Financial Controller and Sales Teams.
  
  

In addition, you'll be part of a structured Development Programme designed to help you gain skills in areas such as sales and purchase ledger, credit control, and general admin tasks—with full training provided.

Key Responsibilities

• Supporting Sales Teams with quotations, customer orders, and incoming shipments.
• Setting and maintaining product pricing, considering exchange rates and dual currencies.
• Updating customer discount structures and generating price lists.
• Managing customer queries related to pricing, availability, order status, delivery, PODs, imports, and more.
• Collaborating with Credit Control on account setup and management.
• Assisting the warehouse team with order dispatches and providing holiday/sickness cover.
• Handling after-sales processes including returns, repairs, and warranties.
• Monitoring stock levels and performing regular stock checks.
• Completing Supplier Questionnaires, NDAs, and managing customer portals.
• Assisting external auditors with order process and inventory documentation.
  
  

About You

We're looking for someone who is confident, reliable, and has a solid administrative background in a busy office environment.

You'll Ideally Have

• GCSEs in Maths and English (or equivalent).
• Qualifications or experience in administration, customer service, or basic accounting.
• Strong Microsoft Office skills (particularly Word, Excel, Outlook).
• Experience using accounting systems (SAP preferred but training provided).
• Familiarity with CRM/customer databases (training provided).
• Working knowledge of customs, VAT & excise rules.
• Excellent communication and interpersonal skills.
• Strong organisation, time management, and accuracy.
• A proactive, solution-oriented mindset.
• The ability to handle confidential information and business correspondence.
• Experience in sales order processing, admin, and/or logistics coordination.
  
  

What We Offer

• Competitive salary reflecting your skills and experience.
• Company bonus scheme recognising team and individual contributions.
• 26 days annual leave + bank holidays, with the option to buy more.
• 7% contributory stakeholder pension scheme.
• Non-contributory health cash plan for you and your dependants.
• Life insurance at 4x your annual salary.
• Ongoing professional training and development opportunities.
  
  

Ready to Apply?

If you're an experienced administrator with a proactive attitude and a customer-first approach, we'd love to hear from you. Apply now and take the next step in your career with a company that truly values your contribution.

INDKTT

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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