Customer Service Co-Ordinator

The Caraires Consultancy; Rugby; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A leading consultancy seeks a Customer Service Representative based in Rugby. This role involves managing high-volume calls, providing solutions to clients, and ensuring excellent service delivery. Employees benefit from competitive salaries, pension contributions, and recognition programs, with opportunities for permanent positions and hybrid working post-training.

Benefits

3% employer pension contribution

Annual leave accrual from day one

Employee of the month recognition

Recommend a friend bonus

Seasonal gifts

Qualifications

• Ability to learn systems and processes quickly.
• Customer-focused with logical decision-making.
• Able to think on your feet.

Responsibilities

• Receiving and logging high-volume calls from drivers.
• Proactively liaising with dealers and customers.
• Source and negotiate solutions to resolve cases.

Skills

Excellent Customer Service skills

Problem Solving

Communication

Proactive Attitude

Job description

Immediate Start - Long term contract

Potential permanent opportunity

Rugby Based

Some Hybrid working once training is complete

24/7 operation - shifts may include nights, weekends, and bank holidays - 40 hours per week

Salary: £26,312 - £12.90 per hour for the first 4 weeks, then £28,433-£31,697 once on shift

Are you seeking an interesting, varied Customer Service role that challenges you? Are you passionate about Customer Service and effective at problem solving? If YES, then this might be the job for you!

Our client based in Rugby is seeking a customer-focused individual to join their busy team.

Duties:

1. Receiving and logging high-volume calls from drivers who have broken down
2. Proactively liaising with dealers and customers
3. Source and negotiate solutions to resolve cases
4. Monitor the quality of cases and identify corrective actions
5. Supporting the Help Desk

Person Specification:

1. Excellent Customer Service skills
2. Ability to learn systems and processes quickly
3. Customer-focused with a logical approach to problem solving and decision making
4. Able to 'think on your feet'
5. Superb communication skills
6. Positive and proactive attitude

Please contact us for an informal chat about the role. If you have sent your CV and do not receive a reply within 5 working days, please assume your application was unsuccessful.

The Caraires Consultancy operates with integrity, treating clients, applicants, and suppliers fairly and honestly. To view our Privacy Policy, please visit our website.

Benefits of working through The Caraires Consultancy:

1. Same hourly rate as your permanent role from day one
2. 3% employer pension contribution
3. Annual leave accrual from day one
4. Regular contact with a Caraires consultant; feel free to visit or call us anytime
5. Recommend a friend and receive a £50 retail voucher after they work a full week
6. Employee of the month recognition and prizes
7. Seasonal gifts to acknowledge your hard work