Senior Customer Service & Order Solutions Specialist

CAN MOT|20900 Motion Canada Inc.; Poole; On-site; CAD 45,000 - 60,000; Full time

Job summary

Motion Industries in Canada is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders to meet customer expectations. You will build relationships, drive repeat business, and coach junior staff while ensuring efficient order fulfillment and optimal shipping methods.

The role emphasizes negotiation, product knowledge, and strong communication skills, with responsibilities across pricing, inventory, and customer satisfaction.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Strong negotiation and pricing awareness.
• Ability to multi-task, organize, and manage time effectively.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price within parameters.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels and expedites backorders as needed.
• Determines cost-effective shipping methods and handles returns when required.
• Provides coaching to less experienced representatives and guides customer needs.

Skills

Communication

Negotiation

Attention to detail

Time management

Multi-tasking

Product knowledge

Organization

Computer skills

Education

High School Diploma or GED

Job description

Motion Industries in Canada is seeking a Senior Customer Service Representative to respond to complex customer inquiries, provide quotes, and process orders to meet customer expectations. You will build relationships, drive repeat business, and coach junior staff while ensuring efficient order fulfillment and optimal shipping methods.

The role emphasizes negotiation, product knowledge, and strong communication skills, with responsibilities across pricing, inventory, and customer satisfaction.