Customer Service & Logistics Specialist

Dodge Industrial; Bromsgrove; On-site; GBP 21,000 - 27,000; Full time

Job summary

RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Customer Service Representative (CSR) position. The CSR will handle phone and email enquiries from customers, provide price and lead time quotations, and enter and track orders.

Technical knowledge will sometimes be required to support customers. The CSR will need to coordinate domestic and international shipments, with occasional stocking, picking and packing from the

Qualifications

• GCSE in Maths and English.
• Experience with Microsoft Office products.
• Experience with ERP software (Sage preferred).

Responsibilities

• Handle telephone and email enquiries from customers.
• Provide price and lead time quotations to customers via telephone and email.
• Process purchase orders from customers into sales orders via Sage ERP system.
• Ensure newly entered purchase orders from customers are acknowledged.
• Create and monitor both domestic and international shipments of goods.
• Provide technical data specs and literature to customers.
• Provide technical support to customers to the best of your ability, including basic troubleshooting of bearing products.
• When opportunities arise, convert competitor products to RBC / Dodge products.
• Effectively communicate with US internal sales and other suppliers.
• Identify areas for customer service improvement and contribute best practice suggestions.
• Abide by company health and safety policies.

Skills

Strong communication

Organizational skills

Team player

Customer service

Education

GCSE Maths and English

Tools

Sage ERP

Microsoft Office

Job description

RBC Dodge Industrial Ltd is a manufacturer of bearings and mechanical power transmission products. This is an industrial Customer Service Representative (CSR) position. The CSR will handle phone and email enquiries from customers, provide price and lead time quotations, and enter and track orders.

Technical knowledge will sometimes be required to support customers. The CSR will need to coordinate domestic and international shipments, with occasional stocking, picking and packing from the