Senior Customer Service & Order Operations Specialist

Schlumberger Limited; Aberdeen City; On-site; GBP 26,000 - 38,000; Full time

Job summary

ChampionX, now part of SLB, invites applications for a Senior Customer Service Representative role in Aberdeen. The role supports day-to-day sales, order processing, and operational activities in a fast-paced, office-based environment.

The successful candidate will manage orders through their lifecycle, coordinate with plants, logistics and sales, and ensure accuracy, timely invoicing, and strong customer service. ERP (SAP) experience preferred.

Qualifications

• Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full raining will be given.
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication and customer service skills
• Strong attention to detail and problem-solving ability
• Experience in Excel, Word and other Office 365 software
• ERP (SAP).

Responsibilities

• Process customer purchase orders accurately and efficiently
• Work closely with Supply Chain/Planners/Sales Team
• Manage Customer Orders through its lifecycle from input to invoicing
• Customer Returns / Credits / Debits
• Investigate and resolve invoice queries
• Coordination of customer owned stock tanks
• Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
• Providing any documents requested by the customer
• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
• Ensuring All Company Safety & Quality Procedures are followed.
• General Administrative Duties such as filing, maintaining Customer Summary Sheets
• Any other duties as designated by Customer Services Supervisor.

Skills

Organisational skills

Communication

Customer service

Attention to detail

Excel/Word/Office 365

SAP

Tools

SAP

Excel

Word

Office 365

Job description

ChampionX, now part of SLB, invites applications for a Senior Customer Service Representative role in Aberdeen. The role supports day-to-day sales, order processing, and operational activities in a fast-paced, office-based environment.

The successful candidate will manage orders through their lifecycle, coordinate with plants, logistics and sales, and ensure accuracy, timely invoicing, and strong customer service. ERP (SAP) experience preferred.