Customer Service and Logistics Administrator

ADM; Saffron Walden; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Collaborative team environment

Job summary

A leading supplier of ingredients is seeking a Customer Service and Logistics Administrator in Saffron Walden. The ideal candidate will have over 3 years of experience in customer service or order fulfillment, ensuring smooth order processing and strong customer relationships. Responsibilities include order management, logistics coordination, and customer communication. Competitive salary and benefits offered.

Qualifications

• Proven experience in customer service or sales support (3+ years preferred).
• Strong understanding of logistics and supply chain processes.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Accurately enter and maintain sales orders.
• Monitor order progress through the lifecycle.
• Serve as the primary point of contact for customers.

Skills

Order fulfillment experience

Strong communication skills

Problem-solving abilities

Attention to detail

Microsoft Excel proficiency

Tools

ERP/order management systems

Microsoft Office

Job description

Customer Service and Logistics Administrator

Join to apply for the Customer Service and Logistics Administrator role at ADM.

Are you passionate about delivering exceptional customer service and ensuring smooth order fulfillment processes? Do you thrive in a dynamic environment where logistics, communication, and attention to detail are key? ADM is looking for a Customer Order Fulfillment Specialist to join our team and play a vital role in ensuring our customers' satisfaction and operational excellence.

About Us

ADM is a leading supplier of high-quality ingredients and solutions for various industries. With a commitment to innovation, reliability, and customer focus, we pride ourselves on building strong relationships and delivering outstanding products and services.

Your Responsibilities

Order Lifecycle Management

• Accurately enter and maintain sales orders in our system.
• Monitor order progress through the sales order lifecycle, including production, quality control, dispatch, and delivery to customers.
• Track and report on OTIF (On-Time-In-Full) metrics and proactively address delays or risks to delivery.
• Coordinate with Operations, Warehousing, and Logistics teams to ensure seamless order fulfillment.

Customer Relationship Management

• Serve as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Register and manage customer complaints, ensuring timely follow-up and resolution.
• Build and maintain strong, ongoing relationships with customers.

Logistics & Dispatch

• Organize transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and third-party logistics (3PL) partners to ensure efficient and cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely customer invoices.
• Process customer returns and raise credit notes as required.
• Ensure financial accuracy and maintain proper documentation for all transactions.
• Collaborate with the Sales team to support customer needs.
• Provide internal stakeholders with updates on order status and customer issues.
• Act as a liaison between customers and internal departments to resolve issues effectively.
• Conduct monthly reconciliations for shipped orders versus invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance, Operations teams, and 3PL providers.
• Support audits, documentation, and traceability exercises.

Your Profile

• Proven experience in order fulfillment, customer service, or sales support (3+ years preferred).
• Strong understanding of logistics (Incoterms, exports/imports) and supply chain processes.
• Excellent communication and interpersonal skills.
• Proficient in ERP/order management systems and Microsoft Office, especially Excel.
• High attention to detail, problem-solving abilities, and a customer-first mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why Join Us?

• Be part of a collaborative and innovative team.
• Opportunity to work with a globally recognized company and contribute to its success.
• Competitive salary and benefits package.
• Professional development and growth opportunities.

Location: Cambridge, England, United Kingdom