Senior Customer Service Coordinator

JR United Kingdom; Portsmouth; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading company in Portsmouth is seeking a Customer Service Manager to support the team in delivering exceptional service. The role involves supervising customer service coordinators, managing communications, and ensuring high standards in a dynamic environment. Strong leadership skills and administrative experience are essential for success in this position.

Qualifications

• Experience managing small customer-focused teams.
• Strong administrative skills and proficiency in MS Office.

Responsibilities

• Supervise and support the customer service co-ordinators.
• Manage customer communications efficiently while upholding company values.

Skills

Leadership

Customer Service Management

Effective Communication

Organizational Skills

Tools

Excel

Word

PowerPoint

Job description

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Client:

Location:

portsmouth, hampshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support and guidance to Customer Service Co-ordinators
• Communicate effectively and professionally with customers to manage expectations
• Issue Miller documentation as required to assist homeowners in understanding their new home
• Handle all incoming communications efficiently within charter timescales, record interactions promptly
• Maintain professionalism, courtesy, and dignity in all interactions, upholding the company's core values in a pressurised environment

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Ability to lead and support the Customer Service Department
• Ability to prioritise key administrative functions
• Supervise co-ordinator workload effectively
• Work independently and as part of a team
• Empathise with customers without compromising business interests
• Provide concise and accurate reports in written or numerical form
• Proficient in Excel, Word, and PowerPoint
• Build strong professional relationships internally and externally
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and able to provide excellent feedback
• Good commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Computer literacy, especially in Word and Excel, with strong administrative skills