Senior Customer Service Coordinator

JR United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer service is seeking a Senior Customer Service Coordinator in Reading. This pivotal role involves overseeing a small team, providing administrative support, and ensuring customer satisfaction through effective communication and leadership. Ideal candidates will have strong administrative skills, experience in managing teams, and the ability to build relationships while maintaining business interests.

Qualifications

• Experience leading customer service teams is essential.
• Strong proficiency in Excel and Word required.
• Ability to handle confidential information professionally.

Responsibilities

• Support the customer service team with administrative duties.
• Provide daily guidance to Customer Service Coordinators.
• Communicate effectively with customers to manage expectations.

Skills

Leadership skills

Administrative prioritization

Supervision skills

Independence and teamwork

Empathy

Report production

Relationship-building

Effective communication

Education

Experience managing customer-focused teams

Experience handling confidential information

Strong administrative skills

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, reading

Client:

Location: reading, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Communicate effectively and professionally with customers to manage expectations
• Issue Miller documentation as required to assist homeowners in understanding their new home
• Handle all incoming communications efficiently, recording them promptly
• Maintain professionalism and dignity in all interactions to uphold company values

Key Capabilities Required

Skills, Capabilities and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervision skills for co-ordinator workload
• Ability to work independently and in a team
• Empathy towards customers without compromising business interests
• Ability to produce accurate reports
• Proficiency with Excel, Word, PowerPoint
• Strong relationship-building skills
• Effective written and electronic communication skills

Behavioral Attributes

• Trustworthy, honest, provides constructive feedback
• Commercial awareness
• Controlled and dignified demeanor

Knowledge, Experience and Qualifications

• Experience managing small customer-focused teams
• Experience handling confidential information
• Proficiency in Word & Excel with strong administrative skills