Customer Service Coordinator

Platinum Recruitment Consultancy; Poole; On-site; GBP 28,000 - 30,000; Full time

Job summary

A renowned packaging manufacturer is looking for a Customer Service Coordinator based in Poole. This role involves managing client communications, processing orders, and working closely with the business development team in a collaborative environment. The successful candidate will demonstrate strong problem-solving abilities, technical understanding of print processes, and a commitment to excellent customer service.

Benefits

Parking

Pension

Holidays

Progression Opportunities

Qualifications

• Experience in customer service, ideally within manufacturing.
• Ability to learn and work with specific software (CERM).
• Strong teamwork and pressure resilience.

Responsibilities

• Process sales orders and manage client enquiries.
• Act as primary contact for assigned clients.
• Update management on project status and challenges.

Skills

Communication

Customer Relationship Management

Problem Solving

Attention to Detail

Tools

Management Information System (CERM)

Microsoft Products

Job description

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Role: Customer Service Coordinator
Location: Poole, Dorset

Salary / Rate of pay: £28,000 - £30,000 DOE



Platinum Recruitment are working in partnership with a well-established packaging manufacturer. Over the years, they have built up a strong reputation and client database as a company that strives for excellence.



What’s in it for you?



Join a busy and successful team, work in a stimulating environment where you can really develop and take ownership for your career. They are looking for a competitive and trustworthy Customer Service Coordinator to liaise with clients and follow the enquiries process all the way through to the delivery of their products.



They have a great sense of team working and do a lot as a group.

* Parking
* Pension
* Holidays
* Progression

What’s involved?



Customer Service Coordinator responsibilities include:

* Process sales orders using a bespoke print MIS – CERM
* Dealing with enquiries and producing quotations.
* To be the main point of contact for a list of clients.
* You will be required to deal with client queries and communicating professionally with the customer when necessary.
* Keeping the business development manager up to date on project status and potential challenges.
* Ability to learn and use a Management Information System (CERM). Previous experience using similar systems would be advantageous.
* A technical mindset to understand print manufacturing processes.
* Experience in the manufacturing sector is an advantage.
* Ideally with a good understanding of materials and print technologies but not a necessity as training will be given.
* Experience managing customers ideally including estimating/quoting.
* Hardworking, with a commitment to going above and beyond for the customer.
* Willingness to learn and have a can-do attitude.
* Good knowledge of Microsoft products.
* Have a professional and approachable manner.
* Has the ability to problem solve and delegate with others.
* Thrives under pressure during peak periods of work.

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will be in touch to discuss this Export Clerk role in Christchurch, Dorset.



Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Anna Brownless

Job Number: 932335 / INDCOMMERCIAL

Job Role: Customer Service Coordinator

Location: Poole, Dorset

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.