Senior Customer Service Coordinator

JR United Kingdom; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in customer service management is looking for a Senior Customer Service Coordinator in Crawley. This role involves supervising a small team, managing customer communications, and ensuring high levels of service quality. The ideal candidate will possess strong leadership skills, administrative proficiency, and the ability to work effectively under pressure.

Qualifications

• Experience managing small, customer-focused teams.
• Proficiency in Word and Excel with strong administrative skills.
• Ability to produce concise and accurate reports.

Responsibilities

• Supervise and support a small team of Customer Service Coordinators.
• Communicate effectively with customers to manage expectations.
• Handle all incoming communications efficiently.

Skills

Leadership and support skills

Ability to prioritize administrative functions

Excellent written and electronic communication

Empathy and understanding towards customers

Education

Experience managing small, customer-focused teams

Experience handling client and company confidentiality

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Crawley, West Sussex

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service coordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators
• Provide daily support and guidance to Customer Service Coordinators
• Communicate effectively and professionally with customers to manage expectations
• Issue Miller documentation as required to assist homeowners in understanding their new home
• Handle all incoming communications (calls, messages, emails, texts) effectively within charter timescales and record interactions promptly
• Maintain professionalism, courtesy, dignity, and control at all times with customers, colleagues, and subcontractors, upholding company values in a pressurized environment

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervision of coordinator workload
• Ability to work independently and as part of a team
• Empathy and understanding towards customers without compromising business interests
• Ability to produce concise and accurate reports
• Proficiency with Excel, Word, and PowerPoint
• Ability to build professional relationships internally and externally
• Effective written and electronic communication skills

(2) Behavioural Attributes

• Trustworthy, honest, and able to provide excellent feedback
• Commercial awareness
• Controlled, dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small, customer-focused teams
• Experience handling client and company confidentiality
• Proficiency in Word and Excel with strong administrative skills