Senior Customer Service Coordinator

JR United Kingdom; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Guildford seeks a Senior Customer Service Coordinator to oversee a small team and ensure high standards in customer service. The role requires strong leadership skills and the ability to manage communication efficiently within a busy environment.

Qualifications

• Experience in managing small customer-focused teams.
• Computer literate, especially with Word & Excel.

Responsibilities

• Support the customer services department with administrative duties.
• Supervise customer service coordinator team.
• Manage customer communications effectively.

Skills

Leadership

Communication

Administrative Skills

Emotional Intelligence

Team Management

Job description

Social network you want to login/join with:

Senior Customer Service Coordinator, guildford

col-narrow-left

Client:

Location:

guildford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of customer Service Co-ordinators
• Provide daily support/guidance to Customer Service Co-ordinators
• Effective and professional communication with customers to correctly manage customer expectations where necessary
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Key Capabilities Required

(1) Skills, Capabilities and attributes

• Ability to lead and support Customer Service Department
• Ability to prioritise key administrative functions.
• Ability to supervise co-ordinator workload.
• Ability to work individually and/or part of a team
• Ability to empathise and sympathise with Miller Homes customers without compromising the position of the business
• Ability to provide concise and accurate written or numerical reports when required
• Ability to work comfortably with Excel, Word & Powerpoint
• Must be able to forge strong professional relationships with internal and external disciplines
• Ability to communicate effectively and successfully both written and electronically

(2) Behavioural Attributes

• Trustworthy, honest and provide excellent feedback
• Sound commercial awareness
• Controlled
• Dignified

(3) Knowledge, Experience and Qualification

• Experience in managing small customer focused teams
• Experience of client and company confidentiality
• Computer literate (especially Word & Excel) with good administrative skills essential