Senior Customer Service Coordinator

JR United Kingdom; Basingstoke; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in customer service solutions is looking for a Senior Customer Service Coordinator in Basingstoke. The role involves overseeing a small team, providing support and guidance, and ensuring customer satisfaction. Ideal candidates will possess strong leadership skills and experience in managing customer-focused teams.

Qualifications

• Experience managing small customer-focused teams.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong professional relationship-building skills.

Responsibilities

• Support the customer services department with administrative duties.
• Provide daily support to Customer Service Coordinators.
• Communicate professionally with customers.

Skills

Leadership and support skills

Ability to prioritize administrative functions

Supervision of co-ordinator workload

Empathy and understanding towards customers

Effective written communication

Tools

Excel

Word

PowerPoint

Job description

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Senior Customer Service Coordinator, Basingstoke

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Coordinators
• Provide daily support and guidance to Customer Service Coordinators
• Communicate effectively and professionally with customers to manage expectations
• Issue Miller documentation as required to assist homeowners in understanding their new home
• Handle all incoming communications efficiently within charter timescales and record them promptly
• Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors, upholding company values in a pressurized environment

Key Capabilities Required

(1) Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department
• Ability to prioritize administrative functions
• Supervision of co-ordinator workload
• Ability to work independently and as part of a team
• Empathy and understanding towards customers without compromising company interests
• Ability to produce concise, accurate reports
• Proficiency with Excel, Word, and PowerPoint
• Strong professional relationship-building skills
• Effective written and electronic communication skills

(2) Behavioral Attributes

• Trustworthy, honest, and receptive to feedback
• Commercial awareness
• Controlled and dignified demeanor

(3) Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams
• Experience handling client and company confidentiality
• Proficiency in Word & Excel with strong administrative skills