Senior Customer Service Coordinator

JR United Kingdom; Bournemouth; On-site; GBP 28,000 - 38,000; Full time

Job summary

Une entreprise leader dans le secteur du service client recherche un Senior Customer Service Coordinator à Bournemouth. Dans ce rôle, vous serez responsable de la gestion et du soutien d'une petite équipe, tout en assurant un service client de haute qualité. Ce poste requiert des compétences en leadership, une communication professionnelle, et une bonne capacité à produire des rapports précis. Un environnement dynamique et un engagement envers l'excellence sont au cœur de cette mission.

Qualifications

• Expérience dans la gestion de petites équipes axées sur le service client.
• Compétences administratives solides, en particulier avec Word et Excel.

Responsibilities

• Superviser et coordonner les tâches des agents de service client.
• Assurer un soutien quotidien et une communication efficace avec les clients.
• Maintenir la professionnalité et les valeurs de l'entreprise à tout moment.

Skills

Leadership

Communication efficace

Gestion des priorités

Travail d'équipe

Gestion des attentes

Rapports concis et précis

Tools

Excel

Word

PowerPoint

Job description

Social network you want to login/join with:

Senior Customer Service Coordinator, Bournemouth

Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Main Function

To support the customer services department with key administrative duties, supervising and working alongside the customer service co-ordinator team.

Key Functional Areas

• Provide inspirational line management to a small team of Customer Service Co-ordinators.
• Provide daily support and guidance to Customer Service Co-ordinators.
• Communicate effectively and professionally with customers to manage expectations.
• Issue Miller documentation to assist homeowners in understanding their new home.
• Handle all incoming communications promptly and record them systemically.
• Maintain professionalism, courtesy, and dignity at all times with customers, colleagues, and subcontractors to uphold company values.

Key Capabilities Required

Skills, Capabilities, and Attributes

• Leadership and support skills for Customer Service Department.
• Ability to prioritize administrative functions.
• Supervision of co-ordinator workload.
• Ability to work independently and as part of a team.
• Empathy and understanding towards customers without compromising business interests.
• Ability to produce concise and accurate reports.
• Proficiency with Excel, Word, and PowerPoint.
• Strong professional relationship-building skills.
• Effective written and electronic communication skills.

Behavioral Attributes

• Trustworthy, honest, and able to provide excellent feedback.
• Good commercial awareness.
• Controlled and dignified demeanor.

Knowledge, Experience, and Qualifications

• Experience managing small customer-focused teams.
• Experience handling client and company confidentiality.
• Proficiency in Word and Excel with strong administrative skills.