Senior Customer Service Advisor

Connexions Thames Valley; Beeston; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free parking

Comprehensive benefits package

Generous holiday allowance

Health & wellbeing support

Job summary

Connexions Thames Valley is seeking a Senior Customer Service Advisor (Senior Property Services Advisor) in Beeston. The role operates on a fixed-term 12-month contract, 37.5 hours per week, with a salary of £29,025–£30,553 depending on experience.

You'll support customers with property repair queries via multiple channels, resolving issues quickly and professionally. After training, you may work remotely on a 10:00–18:00 shift, with core hours 8:00–18:00, Monday to Friday.

Qualifications

• Experience in customer contact roles is valued but not essential.
• Strong communication and problem-solving skills are required.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Support customers with property repair queries across multiple channels.
• Resolve issues promptly with professionalism and technical accuracy.
• Work hours 8:00–18:00, Monday–Friday, with rotating shifts from the Beeston office.

Skills

Customer service

Communication

Problem solving

Teamwork

Learning mindset

Self-motivated

Job description

This Role: Senior Customer Service Advisor known internally as a \"Senior Property Services Advisor\"

Fixed Term Positions 12 month period based on a 37.5hr week

Salary Range: �29,025 - �30,553 - Dependent upon experience

Location: Beeston, NG9 1LA - Free parking *subject to availability. The office location is a 10 min walk from Beeston Train Station

Interview Diary Date: 2 & 6 November 26 - Start Date 07 December 26

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.

Why Work With Us?

• Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
• Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.
• Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
• Meaningful Impact: Your contributions will make a real difference to our customers and our community.
• You'll receive full, comprehensive training to set you up for success.

About The Role

In this role, you'll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you'll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you're fully trained, you'll have the flexibility to work remotely when based on a 10am–6pm shift.

Who We’re Looking For

• Motivated self-starters with a passion for learning and a can-do attitude
• Team players who thrive in a supportive, fast-paced environment
• Excellent communicators with an innovative approach to problem solving
• Previous experience is valued but not essential – we're looking for the right mindset and enthusiasm!