Claims handler

Barker Munro Recruitment Ltd; Dartford; On-site; GBP 28,000 - 33,000; Full time

Job summary

Barker Munro Recruitment is supporting a client in Dartford to appoint a Household Claims Handler. The role offers hybrid working and a 40-hour week, with a salary between £28,000 and £33,000 DOE. You will handle a varied caseload of Household insurance claims and guide customers from notification to settlement.

The team values empathy, accuracy and collaboration as you support customers through challenging situations and contribute to service improvements within the claims function.

Qualifications

• Must have experience handling claims.
• Excellent communication with empathy and clarity.
• Strong attention to detail and organisational skills.
• Ability to manage multiple cases and prioritise effectively.

Responsibilities

• Manage and progress Household insurance claims from first notification to settlement.
• Provide clear, supportive communication to customers throughout the claims journey.
• Liaise with internal teams and external suppliers.
• Assess policy coverage, gather evidence and make informed decisions.
• Maintain accurate records and ensure regulatory compliance.
• Contribute to ongoing process improvements within the claims function.
• Career prospects as the department grows.

Skills

Previous experience

Strong communication

Attention to detail

Multi-tasking

Claims systems

Microsoft Office

Tools

Claims systems

Microsoft Office

Job description

Claims handler
Dartford (hybrid)
£28,000 - £33,000 DOE

Barker Munro Recruitment is pleased to be supporting a client as they continue to grow their Claims Team, and I’m now looking to appoint an experienced and customer-focused Household Claims Handler to join their friendly operation in Dartford. If you enjoy guiding customers through challenging situations and want to be part of a collaborative, supportive team, this could be an excellent next step for you.
This role is offered on a 40-hour working week, and will offer hybrid working, giving you the flexibility to split your time between the office and home once you’re fully up to speed.

The Role

As a Household Claims Handler, you’ll take ownership of a varied caseload of predominantly Household insurance claims. These will include escape of water, fire, theft, storm, flood and accidental damage. You’ll support customers from first notification right through to settlement, ensuring every claim is handled with accuracy, efficiency and genuine empathy.

Key Responsibilities

• Managing and progressing Household insurance claims from first notification to settlement
• Providing clear, supportive communication to customers throughout the claims journey
• Liaising with internal teams, external suppliers
• Assessing policy coverage, gathering evidence and making informed decisions
• Maintaining accurate records and ensuring compliance with regulatory standards
• Contributing to ongoing process improvements within the claims function
• There are good career prospects available as the department will continue to grow.

About You

We are looking to speak with individuals who combine strong claims handling capability with a genuine customer-first approach. You’ll be someone who can balance empathy with sound judgement and who enjoys working as part of a team that values professionalism and collaboration.

Essential Skills & Experience

• Previous experience handling claims
• Strong communication skills with the ability to show empathy and clarity
• Excellent attention to detail and organisational skills
• Ability to manage multiple cases and prioritise effectively
• Confident using claims systems and Microsoft Office tools