Customer Service & Admin Specialist (SAP/Sage200)

MedScience Group; Banbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

MedScience Group in Banbury is seeking a Customer Services Administrator to process orders, handle inquiries, and coordinate with delivery partners to ensure timely, accurate service.

You will work with SAP/Sage200, maintain PPE and pricing accuracy, and support internal teams while upholding GDP standards and quality management practices. This role emphasizes attention to detail and teamwork.

Qualifications

• Experience working in a customer service environment.
• Strong organisational and multitasking abilities.
• Able to communicate clearly, both verbally and in writing.
• Proficient with computer systems and data entry.
• Experience using Sage200 or SAP or equivalent software.
• Team-oriented with a proactive approach.
• Attention to detail in invoicing and record-keeping.
• Demonstrates a strong work ethic and reliability.

Responsibilities

• Processing customer orders on SAP / Sage200 & other internal systems / portals
• Effective communication with customers to deliver excellent customer service
• Handling phone and email queries
• Liaising with customers and delivery partners to ensure timely delivery
• Liaising with the warehouse
• Liaising with other internal teams such as sales and finance
• Arranging returns and issuing credit notes
• Invoicing customers
• Filing and admin duties
• Ensure correct details are entered into SAP/ Sage200 including pricing
• Adhering to customer specific requirements
• Reporting quality issues and customer complaints to the Operations Manager and Quality Person
• Prioritise workload daily
• GDP duties: ensure compliance with Wholesale Distribution Authorization – WDA(H) and Good Distribution Practice

Skills

Organisational skills

Customer service experience

Work under pressure

Communication skills

Computer literacy

Sage200 / SAP experience

Team player

Attention to detail

Strong work ethic

Tools

Sage200

SAP

Job description

MedScience Group in Banbury is seeking a Customer Services Administrator to process orders, handle inquiries, and coordinate with delivery partners to ensure timely, accurate service.

You will work with SAP/Sage200, maintain PPE and pricing accuracy, and support internal teams while upholding GDP standards and quality management practices. This role emphasizes attention to detail and teamwork.