Senior Customer Relations Lead (Hybrid)

Crowcon Detection Instruments Ltd.; Abingdon; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous company pension

Hybrid working

Health cash plan

25 days holiday

Learning and development opportunities

Employee assistance programme

Job summary

Crowcon Detection Instruments Ltd. is seeking a Senior Customer Relationship Administrator to join their hybrid working team in Abingdon. This role demands exceptional customer support, covering managerial responsibilities and ensuring efficient day-to-day operations within the customer relationship team.

The ideal candidate should possess strong leadership, communication skills, and a proven background in customer relations. Benefits include a generous pension, health plans, and opportunities for professional development.

Qualifications

• A proven track record in a senior customer-facing team role.
• Experience in management cover conditions.
• Ability to manage and motivate a team in a fast-paced environment.

Responsibilities

• Assist the Manager with monitoring performance.
• Provide frontline support to customers.
• Ensure smooth day-to-day operations of the customer relationship team.
• Identify areas for process enhancements.

Skills

Strong communication

Leadership

Problem-solving skills

Customer handling

Organisational skills

Tools

CRM systems

Microsoft packages

ERP systems

Job description

Crowcon Detection Instruments Ltd. is seeking a Senior Customer Relationship Administrator to join their hybrid working team in Abingdon. This role demands exceptional customer support, covering managerial responsibilities and ensuring efficient day-to-day operations within the customer relationship team.

The ideal candidate should possess strong leadership, communication skills, and a proven background in customer relations. Benefits include a generous pension, health plans, and opportunities for professional development.