Customer Relationship Lead — Hybrid, KPI & Escalation

Crowcon; Abingdon; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Generous company pension

Hybrid working

Company shares

Health cash plan

Annual train ticket payment scheme

Learning and development opportunities

Job summary

Crowcon is seeking a Customer Relationship Team member in Abingdon, UK. This role involves operational oversight and supports the manager during their absence. The candidate should have strong communication and leadership skills, managing a team to deliver exceptional customer service while overseeing workflow and performance. Benefits include a generous pension scheme, hybrid working options, and comprehensive healthcare plans.

Qualifications

• Proven track record in a senior customer-facing team role.
• Ability to manage and motivate a team in a fast-paced environment.
• Excellent customer handling skills.

Responsibilities

• Assist the Manager with monitoring team performance and KPIs.
• Provide frontline support and escalate complex issues.
• Oversee scheduling, workflow management, and resource use.

Skills

Strong communication skills

Leadership

Problem-solving skills

Knowledge of customer relationship processes

Strong organisational skills

Experience in management

Tools

CRM systems

Microsoft Office

ERP

Job description

Crowcon is seeking a Customer Relationship Team member in Abingdon, UK. This role involves operational oversight and supports the manager during their absence. The candidate should have strong communication and leadership skills, managing a team to deliver exceptional customer service while overseeing workflow and performance. Benefits include a generous pension scheme, hybrid working options, and comprehensive healthcare plans.