Hybrid Tech Support & Warranty Specialist

Halma p.l.c; Abingdon; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Generous pension

Company shares

Eyecare scheme

25 days holiday

Birthday off

Cycle to work

EV charging

Job summary

Crowcon Detection Instruments Ltd. in Abingdon, Oxfordshire, is recruiting for an FGA Technical Support & Warranty Executive to join the Service Admin team.

You will handle pre-sales and post-sales inquiries, support warranty and service requests, and work with the service operations and sales teams to minimise downtime while delivering expert technical support. The role requires a customer-focused professional who can communicate at all levels, manage multiple priorities, and share best

Qualifications

• Experience in a customer facing role.
• Experience in a service or repair role.
• Experience in a technical support role.
• Knowledge of Crowcon products.

Responsibilities

• Assist customers with technical queries and ensure timely responses.
• Act as a technical specialist for FGA products and software applications.
• Analyze customer issues to identify trends and root causes.
• Log all interactions in the CRM with complete details and timelines.
• Support generation of sales quotations and product training as needed.
• Share technical information and best practices with customers and colleagues.

Skills

Customer facing

Service/Repair experience

Technical support

Crowcon products knowledge

Job description

Crowcon Detection Instruments Ltd. in Abingdon, Oxfordshire, is recruiting for an FGA Technical Support & Warranty Executive to join the Service Admin team.

You will handle pre-sales and post-sales inquiries, support warranty and service requests, and work with the service operations and sales teams to minimise downtime while delivering expert technical support. The role requires a customer-focused professional who can communicate at all levels, manage multiple priorities, and share best