Field Service Engineer - Based South East

Crowcon; Abingdon; On-site; GBP 36,900 - 45,100; Full time

Benefits offered by this job

Paid overtime 1.5x hourly rate

Company van & credit card

Generous pension plan

25 days holiday

Health cash plan

Job summary

A leading safety equipment manufacturer is seeking a Field Service Engineer based in the South East to service and maintain electronic gas detection equipment. The ideal candidate will possess an HNC/HND in an electronics/electrical field and excellent communication skills. This role involves customer training, completing detailed service reports, and ensuring equipment functionality. A full UK driving license is essential, and the company offers a paid overtime package, generous pension contributions, and ongoing training opportunities.

Qualifications

• You should have an HNC/HND in an electronics/electrical field or equivalent.
• Must have excellent customer communication skills in writing and verbally.
• Prior Field Service Engineering experience is advantageous.

Responsibilities

• Service, calibrate, and repair electronic gas detection equipment.
• Complete service reports accurately and submit them on time.
• Provide customer training for gas detection equipment.

Skills

Electronics/Electrical knowledge

Customer communication skills

Troubleshooting/Repair

Physical fitness

Education

HNC/HND in electronics/electrical field

Job description

Field Service Engineer - Based South East

Crowcon Abingdon-On-Thames, England, United Kingdom

Salary: £41,000 starting salary plus overtime package.

Company: Crowcon Detection Instruments Ltd, 172 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD.

We have been designing and manufacturing life‑saving products for 50 years, protecting people from toxic and flammable gases.

Crowcon’s Values

• Do the right thing
• Collaborate and support each other
• Always do your best
• Try new things
• Be yourself

What will you be doing?

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and demonstrated to the site responsible person (recorded as such on-service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer ‘user training’ when required – once experienced.
• Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
• Ensure service reports are completed accurately and submit them for processing on time.
• Complete RAM’s and POWRA’s when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that ‘life critical’ components are cycled regularly to ensure we can offer a first‑time fix where possible.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
• Cover a geographical area based within the South East (required) and other areas to cover 2‑man jobs.

Your Skills & Experience

• HNC / HND in an electronics/electrical field or equivalent technical qualification preferred. Crowcon will provide full product training.
• Previous Field Service Engineering experience would be an advantage, but not necessary.
• Experience in electronic equipment service, troubleshoot/repair.
• Commissioning and/or installation experience desirable.
• Excellent customer communication skills in both writing and verbal.
• Full UK driving licence essential.
• Confined Space, IPAF and Safety Passport is preferable, but full training provided.
• The role can be physically demanding when using access equipment and when occasionally accessing confined spaces.

About You

• You inspire with your passion and values.
• You are culturally sensitive.
• You are a collaborative team player.
• You are straightforward and have no interest in business / internal politics.
• You are curious and disrupt the status quo.

Company Benefits

• Paid Overtime 1.5 x hourly rate, double time on Sundays authorised when there is a requirement.
• 37.5 hour week contractually.
• Travel Time included in paid working hours.
• Company Van & Credit Card.
• Generous company pension (up to 10.5% matched).
• Company shares.
• Health cash plan (Medicash).Eyecare scheme (with Specsavers).
• Corporate life insurance.
• 25 days holiday.
• Birthday off (after 1 year of service).
• Optional 3 days holiday purchase.
• 14 weeks paid maternity, paternity, adoption leave.
• Employee assistance programme.
• Learning and development opportunities.
• Salary sacrifice car leasing.

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway.

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