Senior Customer Engagement Manager - Mid Market

SHL Medical AG; United Kingdom; Hybrid; GBP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

DEI & accessibility

Employee benefits

Career development

Flexible workplace

Global impact

Zusammenfassung

SHL is seeking a Customer Engagement Manager for mid-market accounts in the UK to drive adoption, value realization, and strategic collaboration across customer teams. You will build executive relationships, align SHL solutions to business outcomes, and lead onboarding and value reviews with internal partners to ensure measurable ROI.

You will monitor usage, address product and support issues, and contribute to renewal planning and upsell opportunities while delivering data-driven reports to

Qualifikationen

• Customer success or account management experience in SaaS or HR tech industry.
• Strong stakeholder and relationship management skills.
• Excellent communication and presentation abilities.
• Experience using CRM platforms (Salesforce preferred).
• Fluent in French and English languages.
• Analytical and data-driven mindset.
• Strategic problem solver and self-starter.
• Collaborative team player.

Aufgaben

• Drive solution adoption and value realization across assigned customer accounts.
• Build relationships with key stakeholders to align SHL solutions to business outcomes.
• Conduct onboarding, value reviews, and usage assessment in partnership with internal teams.
• Act as a customer advocate, ensuring timely resolution of product and support issues.
• Monitor usage data to identify trends and proactively mitigate churn risks.
• Partner with Account Directors on renewal readiness and upsell opportunities.
• Deliver structured engagement plans that track customer success metrics.
• Create executive-ready reports and presentations that demonstrate ROI.

Kenntnisse

Customer success

Account management

Stakeholder management

Communication

Presentation skills

Analytical thinking

Tools

Salesforce

Jobbeschreibung

SHL is seeking a Customer Engagement Manager for mid-market accounts in the UK to drive adoption, value realization, and strategic collaboration across customer teams. You will build executive relationships, align SHL solutions to business outcomes, and lead onboarding and value reviews with internal partners to ensure measurable ROI.

You will monitor usage, address product and support issues, and contribute to renewal planning and upsell opportunities while delivering data-driven reports to